[Resolved]  Airtel — amount not refunded for failure prepaid recharge of rs 448

Website:

www.airtel.in

Performed the online recharge of 448 through airtel web site on 30th dec 2017 from hdfc bank
The amount got deducted from the account however i received the message as recharge failed.

The transaction id for the payment messaged to my mobile from airtel[protected]
The bank ref no for the payment - [protected]

I moved to an airtel store and enquired, got information that the amount will be refunded within 5 days.

Its already more than 20 days still the amount is not refunded. The airtel team is not providing any particular reasons over mail.