Airtel — balance deducted even when unlimited call, data and sms pack is active

Address:

Indore, Madhya Pradesh, 452010

Airtel is deducting balance on toll free number[protected]Bluedart) at ₹2 per min.

I had an recharge with 399rs and the plan was active (70 days unlimited call, 1gb/day and 100 sms per day) but when contacted customer care about balance deduction, these illiterate people are telling :

"this is a special number and is chargeable."

What's the use o[censored]nlimited plan then... And above all its a toll free number of bluedart customer support. I have called on this number from jio also but they did not deducted any balance.

Moreover, airtel is also charging ₹1.5 per sms and when asked customer support they replied that sms benefits were not available when i made the recharge. What the hell... There is no recharge with unlimited usage and no sms benefits. Stupid peoples are sitting at customer support, they are rude, arrogant and completely useless.