[Resolved]  Airtel — Balance is deducted while data plan is exists

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New Delhi, Delhi

Date of recharge is 31 july Transaction id is 388226 I recharge my mobile data with airtal mobile app(See attachment) .After that i got a msg and my airtel app shows me data balance. But when i use data its start deduct my main balance. Iregister complaint to [protected]@in.airtel.com but it send me a strange reply that you do't have any data plan thats why your balance is ducted. Please see below mailer trail with airtal [protected][protected][protected][protected]------- [ HI, Hope you got mail and my concern, Please revert me back ASAP, as i am still facing below mention issues. Thanks ashish On 8/1/15, Avi gg wrote: Hi, Thanks for your quick reply. But its very its very dissapointing that you ppl unable to find any data pack on my airtel number XXXXX. Its 2g pack which i clearly see on my airtel app data balance and on ussd service also.transaction id is 388226. Please refund my deducted balance.i am still facing same diffculty. If i am unable to reach then its network problem, from my side mobile is switch on always. Use my alternate number (reliance XXXX) in case my airtel number is unreachable. And please chech well before any statement to your loyal customers. Thaks Ashish On Saturday, August 1, 2015, wrote: Dear Customer, This is in reference to your email inquiring about the charges levied towards data usage on your airtel LTE number XXXX. I tried to contact you in this regard, however, was unable to reach you. We have verified your account details and would like to inform you that currently 4G services are active. As 4G/3G internet pack is not active on your mobile, you have been charged at the rate of 01 paisa/10 Kb. We recommend you to opt for a 3g data pack to help you save on your internet usage. You can even buy Night packs, which are available at a significant discount compared to other data packs. Visit *http://www.airtel.in/night* or dial *129*4# (Toll free) to activate the desired pack. Night pack benefits are applicable only between 12 AM and 6 AM for the day. The unused benefits (If any) offered by night pack is not carried forward to the next day. In future, dial *121*11# to activate special data pack for your mobile. Thank you for choosing airtel. Best Regards Sumedh Saha Service Specialist airtel "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." [protected]Original Message[protected] From: mavrick.[protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 01/08/2015 08:59:42 AM Subject: balance deduct automatically Hi, My number is XXXX. I have recharged my mobile with data plan but each some time when I connect to internet my main balance is deducts. In my airtel app its clearly shows that I have 1 gb left and through ussd code I have chech *121*10# that data is in my account. But I am unable to understand why my main balance is deduct. Please refund my money and look into this problem. Thanks XXX ]