Airtel — broadband

Address:	New Delhi, Delhi, 110065
Website:	airtel

Dear sir,
I have broadband connection number [protected] from airtel. I have made 3 month advance to airtel company when i have applied for the connection. I have given this payment through credit card.. That time company not able to execute the connection at my house address that is 197 ground floor, sant nagar, east off kailash new delhi 110065 due to their exchange updetion work.

After one month they installed a connection at my address. After some time they charge me rs 3000 bill. When i asked company call center they inform me that they refund advance payment to my account. But i have not received refund till now.

In between i have made several call and e-mail to company. As you have seen in trail mail, company apologias with me for all thing. But they havn't refund my money.
And call center person threaten me for deposit money.

With all ups and down, i have made additional rs1700 payment to airtel.

Kindly take a note on this issue.

Roopesh
—

— forwarded message —
From: rupeshshroti
Date: fri, sep 15, 2017 at 6:32 pm
Subject: fwd: re: re: [|bal|ref53424075|] fwd:
To: appellate. [protected]@in. Airtel.com, [protected]@in. Airtel.com, nodal. [protected]@in. Airtel.com

Dear,
I haven't got my refund till now.
Other side i have made a payment of rs 1700 additional because i have received threat call for outgoing bared from 121 call center.

Now, kindly disconnect my airtel number and refund my all money as soon as possible.

As 121 call centers person told me that he don't have refund status in her data sheet.

Thanks

Roopesh

— forwarded message —
From:
Date: sun, sep 10, 2017 at 11:29 am
Subject: re: re: re: [|bal|ref53424075|] fwd:
To: [protected]@gmail.com

Dear roopesh,
Greetings from airtel!
This is in reference to your email informing us about the refund and service restoration request on your airtel account number [protected].
Please accept our sincere apologies for the inconvenience you might have experienced.
As discussed over the phone on [protected], i would like to inform you that we have already forwarded your complaint to the respective team with all provided details to work towards resolution.
Let me assure that our team will get back to you with an update in 48 hours.
Please bear with us!
I deeply regret the inconvenience caused to you and seek your kind cooperation in this regards.
Further, i would also like to inform you that i have initiated the request to unbar your services and same will be restored within 4 hours.
For further queries, please do email. I would be delighted to assist you.
Please visit our website www.airtel.in for a range of products and services.
Regards,
Brinda devi. P

Bharti airtel limited

— original message —
From: [protected]@gmail.com
To: nodal. [protected]@in. Airtel.com;[protected]@airtel.com
Cc:
Sent: 09/09/2017 03:25:32 pm
Subject: re: re: [|bal|ref53401178|] fwd:

Work not done. Still.. Outgoing bared and internet not working

Roopesh

On sat, sep 9, 2017 at 10:11 am, wrote:

Dear roopesh shroti,

Greetings from airtel!

This is in reference to your email regarding refund and service restoration for your airtel account number [protected].

As discussed with you on your fixedline number [protected],

We have already forwarded your complaint regarding refund and service restoration to the concerned team. Our team will be contacting you with an update on the same within 24 hours.

Inconvenience is deeply regretted and we appreciate your cooperation in this regard.

For any further queries, please feel free to write back to me.

Regards

Pranav pramod

Bharti airtel limited

— original message —
From: hyperlink "mailto:[protected]@gmail.com"[protected]@gmail.com
To: hyperlink "mailto:nodal. [protected]@in. Airtel.com"nodal. [protected]@in. Airtel.com;hyperlink "mailto:[protected]@airtel.com"[protected]@­airtel.com
Cc:
Sent: 08/09/2017 09:52:02 pm
Subject: re: [|bal|ref52192829|] fwd:

Dear,

Outgoing call facility bared in my landline phone.
How can i tolerate this as a consumer. I have paid 3 months advance in airtel. But you people not able to give me good service.
Last two month i have suffered with this trauma.
Kindly open my outgoing call facilities as fast as you are able to do it or i will complain all matter to consumer court
Thanks
Roopesh

On 7 sep 2017 7:34 pm, wrote:

Dear roopesh shroti,

Greetings from airtel!

This is in reference to your email regarding refund for your airtel account number [protected].

I apologise for your inconvenience towards delay in refund.

We have forwarded your complaint regarding refund to the concerned team. Our team will be contacting you with an update on the same within 72 hours.

Inconvenience is deeply regretted and we appreciate your cooperation in this regard.

For any further queries, please feel free to write back to me.

Regards
Satish k

Bharti airtel limited

— original message —
From: hyperlink "mailto:hyperlink"mailto:[protected]@gmail.com"[protected]@gmail.com­"hyperlink "mailto:[protected]@gmail.com"[protected]@gmail.com
To: hyperlink "mailto:hyperlink"mailto:[protected]@airtel.com"[protected]@airtel.com"hyperlink "mailto:[protected]@airtel.com"[protected]@­airtel.com;hyperlink "mailto:hyperlink"mailto:nodal. [protected]@in. Airtel.com"nodal. [protected]@in. Airtel.­com"nodal. [protected]@in.­hyperlink "http://airtel.com"airtel.com;­hyperlink "mailto:hyperlink"mailto:[protected]@airtel.com"[protected]@airtel.com"hyperlink "mailto:[protected]@airtel.com"[protected]@­airtel.com
Cc:
Sent: 06/09/2017 05:07:50 pm
Subject: re: [|bal|ref52192829|] fwd:

Dear,

I need status because other department of airtel sending a mail about payment as under

Roopesh

On wed, sep 6, 2017 at 12:17 pm, airtel payment assistance wrote:

Http://www.airtel.in/

Dear customer,

The bill dated 09-aug-2017 was due for payment on 28-aug-2017 towards your airtel fixedline and broadband services.

Telephone/account number due amount

[protected] 3215.85

As the payment is due for more then 8 days, please pay the amount immediately to enjoy continued services.

To view your bills online:

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