[Resolved] Airtel — Broadband connection - feasibility check failure - refund pending - no proper response from customer care | |||
Its been a month i have raised request for broadband connection with airtel and everytime an associate calls me stating feasibility check will be done and they will get back to me. It happened for almost 10 days and then one executive was sent to collect documents and money after confirming connection is available in my locality. I was informed to get connection in 4 days and later when i checked with airtel customer care, they said again they are checking for feasibility check. This went on and on and on and at last i was informed there is no feasibility in my area. This was told after 1 month after me chasing up with appalate team after fed up with customer care. Even appalate team are worst, whenever i drop a mail, they pick it up freshly without referring my previous history and just give me same answers. These people just frustrate customers without bothering about Anything. Now to check refund, they asked me to share bank details. I have shared it once and still following up with them. After dropping multiple mails, again they are asking me to share the bank details with same mail format as previously. Every day new executive and he will treat my request from scratch. So what the point in having a customer care and an highest point of escalation, which doesnt even track an history of a request I need refund and if possible i would need a connection as i am really of need of it. My request date: apr 17 Airtel account number: [protected] Request no : [protected] I have the copy of email chat in this complaint where associates have replied on mail thread by breaking mail chian and have been requesting for same information. I have just included one such incident, but there are many which happened over the last month for just this particular incident Was this information helpful? | |||
Aug 11, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 20, 2016 Airtel Customer Care's response Dear Ms. Chagam, This is with reference to your post dated 20 May 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
 5 Comments | |||
Comments
Airtel — Service Activated Without Permission
SKILLDERBY service activated automaticaly and took away my remaining Rs25 balance. I have tried to deactivate it. Please stop the service if it has not been deactivated and refund me. My mobile no. [protected](MP) Hey Onkar, what you described seems to be a common mismanagement from Airtel guys. A similar thing had happened with me in the past. I had used the Airtel app for a plan activation, but after purchasing it I was subscribed with a different plan. I called the customer care service, they took some time to process my request but it was sorted out eventually. I recommend using a better management app for your mobile recharges/plan selection. I am currently using Bill Bachao, and prior to that I was using FreeCharge. More than FreeCharge, I find it easier using the Bill Bachao app because it instantly shows me my best plans based on my data/phone usage from the last month. It also shows me a break-up of my usage details, for calls and data.get this app here -http://bit.ly/ormbb
Hi Shweta, it’s time to switch to better options. Consider doing a little research on reliable mobile recharge portals that suit your needs. I did the same and came across this app called Bill Bachao. It also has a web version, and you can use either of the two as per your convenience. Bill Bachao gives you the option of saving recharge plans and tracking the projected duration of your plan. It helps you test data transfer speed and signal strength. The best feature of Bill Bachao is that it enables you to track your mobile data consumption and check it against your balance. Bill Bachao’s customer care is prompt, and be assured that, in the event of any issue, your request will be processed within 24 hours. I had once recharged my phone, and the amount was deducted from my bank account. However, this transaction did not reflect in my record of recharges. I contacted the customer care team, and the issue was resolved within a week.download this app here - http://bit.ly/ormbb
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Airtel — Coverage Issue
Hi Team, We are facing range issue in my home. We are not able to find coverage for our mobile at all. Kindly check and do the needful. Contact Details - [protected]