Airtel — customer care executives

Address:

Dimapur, Nagaland

Called up 121 five times and the so-called customer care executives were unable to resolve the problem of activating 3G service for my 3G enabled handset, since I am unable to activate 3G from my end. It gives the error code 536. Another thing, THIS IS NOT SOME POLITICAL RALLY that the executives HAVE to converse in Hindi even after we choose English as our preferred language. These executives can hardly comprehend what issues we are facing because THEY DO NOT LISTEN & their English vocabulary is awful enough beyond words/expression. How they got employed to a world renowned telecom company astounds and leave me speechless. The next day I called up 198 (6 times)to file a complaint regarding the activation for 3G service. They were also unable to activate 3G service for my number [protected]. I wish to make it clear that I am smoothly using Aircel 3G service from this same handset. Since 198 is supposed to be for lodging complaints, I was under the impression that they would 'go the extra mile' to help resolve this issue but... Hehyeho... They hung up the call at all the 6 times while I was explaining the situation. It would be understandable if the line got cut midway while conversing but... 6 TIMES??? Dream on... Unlikely situation for the line to get cut at all the 6 times midway in conversation. Also, where the BLOODY HELL are the cursed supervisors and the higher ups even after we ask to speak to them? It's always... Sorry but the supervisor is not available. Where are they gallivanting about? Airtel customer care service is so frustratingly crappy that words fail me when their ignorance, poor English vocabulary, puffed up stiff necked attitude and cowardice to face situations have become a symbol, motto and logo to represent the company. I pity you Airtel for such unforgettable customer care service experience.