Airtel — claim rejected service request 3775554 (airtel secure)

Address:

380055

Dear sir,

I have taken the mobile protection plan of your esteem organization 2.5 months back for my samsung mobile. I always prefer to go and use the product of brand and hence i have prefer the airtel secure plan.

Name :- chandmahmad ghanchi (Mohammedsahil chandmahmad ghanchi)

Location :- ahmedabad

10 days back unfortunately it got an accident and the same was been register to your organization for claiming. I have provided all the document and photographs as required by you. Also handed over the handset to the executive who has visited my residence to collect the handset.

Service request number :- 3775554

Now after 10 days i got an sms from your end that “ we could not process your airtel secure device as device was repaired earlier from unauthorized centre” further would like to acknowledge that i have never gone to any local shop for any of my mobile. Yesterday night your executive name farhan has also called me and have asked me that my back glass of handset is duplicate. I have always make the repair when require from authorized service centre only. If you require i can collect the past history of my mobile from authorized service centre. I am very much sure that my back glass is original. If the back glass is duplicate than imei number printing is not possible on back glass. My back glass has everything on it (Model number + imei number + serial number) and the same is visible on photographs which i have uploaded.

Kindly handover my case to some senior person who can investigate this in details and let me know the findings as i have high trust on airtel as a brand.

Encl :- back glass snap which is uploaded and which is on handset.

Regards,

Chandmahmad ghanchi

M - [protected]