Airtel — conversion from postpaid to prepaid

Address:

Hyderabad, Andhra Pradesh, 500045

I have been airtel telephone user since 12 years. Problem started after conversion from prepaid to postpaid.
1. Team chased me and converted to postpaid.
2. Then they updated my name in their records incorrectly and started asking for documents for correction for their fault.
3. Airtel gave basic plan for my postpaid connection and started charging double the price.
4. Since i wasn't happy with their services. Team is intelligent and deliberately not willing to move back my number to prepaid.

Ist time when i visited their office in krishna nagar, yousufguda they asked me to clear the bill first. I was willing to pay but team said their server is not available and to come again as they were not sure.

On second day team said they will not accept any requests after 4pm and asked me to come again.

On third day team said they can only take request once bill is generated but my bill was already generated. Team asked me to come again.

Again went for the fourth time where team has rejected request stating they don't digital system in place for aadhar updation and need to get xerox copy of aadhar card.

So went for fifth time and team has rejected my request stating today is saturday and non of team are working.

I'm not sure how many customers like me are facing this problem. But this is causing lot inconvenience and mental agony.

Its the worst kind of services they are offering.

Customer can be senior citizens and for employees working in odd shift for 12 or 14 hrs it very difficult to manage this much time for one simple request.