Airtel — deactivated phone

I had ported my number [protected] from aircel to airtel. After verification my number was verified and got activated on 20/03/2018 at airtel authorized showroom, sarabha nagar, ludhiana. After confirming the status from the airtel personnel, i recharged the phone with rs. 495/- on 20/03/18 itself. The transaction id is[protected] which confirms the receipt of payment at airtel. Since thereafter, my number has been deactivated with no network. Despite repeated visits to the airtel showroom, the staff has neither given me any satisfactory reply nor has got my number activated. At times they say that my number has not been ported and on the second moment they say that the number has been successfully ported but has been deactivated by the authorities. I fail to understand that if the number has been ported they why it is deactivated and if not ported then why the airtel has received rs. 495/- from me vide the above transaction id. Please help/