[Resolved] Airtel — Deduction of RS 8 for Toll fre number [protected]

sandipan2777

from Delhi, Delhi

Address:	Kolkata, West Bengal, 700103
Website:	airtel.in

Good day,

Please note that I made a call to toll-free free number of Tata docomo [protected], and there has been a balance deduction of RS 8 ??. Please see the attached screen shot which clear ly shows it's a toll free number.
I spoke to your representatives but I didn't get any fruit ful resolution.
I don't understand why every time airtel is deducting such amount

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Nov 22, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Oct 18, 2016

Updated by sandipan2777 Didn't expect such from a company like AIRTEL that too repeatedly

Oct 18, 2016

Updated by sandipan2777 Good Day,

Please note that there has been unauthorized deduction of rs 60 from my mobile number again and again after 8 rs deduction
One of the airtel representative with phone number [protected] called on my number and giving threatening calls saying I have been disturbing them because of that they have been intentionally deducted my balance so that I don't complain them again and again.
Please note that my phone is a 2G phone and I have not recharged any amount for 3 G internet. From records also it will show you I have never used internet from my this airtel number.
So it can be fully ascertained that this type of cheating is done to customers unnecessarily and to harass customers and earn revenue .
This is not all acceptable from a renowned organization like airtel.

Verified Support

Oct 22, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 18 October 2016

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
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