Airtel — Default device and unusual consumption of data

Jan 18, 2016

Updated by Akriti Shukla I am using AIRTEL 4G no. [protected]. Since october i have been facing problem with the AIRTEL hotspot device. And i have been complaining since then and writing to AIRTEL customer support but still airtel is not resolving the issue. Airtel provide me a plugin router which is faulty and for that airtel is charging me .After 3.5 months i got my hotspot replaced and still they are charging me for that, i am also facing billing issue with airtel as i have paid my bill for october and november month still airtel is not updating that and the relaxation on the bill provided by airtel representative is not updated by the company and now company is harassing me by barred-ing my number again and again. I had a word with Mr. DEEPAK KUMAR supervisor who called me and told that he will take care of the billing issue and still airtel barred my no. and not providing me proper service. I had a word with supervisor Ms Lakhwinder, Mr.ARIJIT and he said that he dont knw when my services start working fine.I asked him to unbarred my no. but he said he cannot do it. As the issue is within airtel departments so airtel is responsible for it not the customer(me) but they are harassing me from past 3.5 months as the are not responding properly to my complaints and and charging for services which artel did not provide me. On 28th December Whatever waiver amount airtel supervisor promised to leave they are denying that and now they are making my life hell by barred-ing my number again and again . I have to call airtel every third day so that i can use my internet, I have to beg for the services for which i am paying . I request you all not to use AIRTEL 4G services they will make u suffer until you die and your life will be hell. Airtel has the pathetic 4G services and worst customer support team . There are other 4G services like IDEA 4G, RELIANCE JIO, Vodafone please use these services they are far more better than Airtel services. I want very serious action to be taken against airtel .