Apr 27, 2018
Updated by Sakthikmr4 Adding Senior Research officer of TRAI.
Thanks & Regards,
Sakthi Kumar K
Project Manager | New Media
SPi-Global, DLF IT Park, Chennai
T: (+[protected]Ext: 641) | M: (+91) [protected]
sakthikumar.[protected]@spi-global.com
www.spi-global.com
SPi Global is the Best Employer of the Year – 2014 International ICT Awards
The contents of this email may contain legally protected confidential or privileged information. If you are not the intended recipient, any dissemination, retention or use of any information contained in this email is prohibited. If you have received this email in error, please promptly notify the sender by reply email and delete the original email and any backup copies without reading them. Thank you.
On Fri, Apr 27, 2018 at 1:23 PM, Sakthi Kumar <[protected]@
gmail.com> wrote:
Hi Trai Team,
Am writing you after getting tierd of continious emails to
Airtel customer support and complaints.
I've migrated my
Airtel Postpaid connection to prepaid yesterday and It's been almost more than 26 Hours, My Prepaid SIM has not been activated and I lost all my incoming calls.
I've raised all the complaints and mentioned all my importance o[censored]rgency, though I didn't get any resolution till now.
I was supose to receive an International call yesterday on this specific mobile number ([protected]) and now I've been wiped out of my project without getting proper communication.
Also I just raised an consumer complaint regarding the miscommunication, Since there's no proper response saying that at certain time the problem will get resolved.
You can refer all my below email thread about my concern, Will they be able to repay my loss?
Please advise.
Thanks & Regards,
Sakthi Kumar K
Project Manager | New Media
SPi-Global, DLF IT Park, Chennai
T: (+[protected]Ext: 641) | M: (+91) [protected]
sakthikumar.[protected]@spi-global.com
www.spi-global.com
SPi Global is the Best Employer of the Year – 2014 International ICT Awards
The contents of this email may contain legally protected confidential or privileged information. If you are not the intended recipient, any dissemination, retention or use of any information contained in this email is prohibited. If you have received this email in error, please promptly notify the sender by reply email and delete the original email and any backup copies without reading them. Thank you.
On Fri, Apr 27, 2018 at 1:04 PM, Sakthi Kumar <[protected]@
gmail.com> wrote:
Hi Chitra,
Thanks for the update.
I had a call with customer executive for tele verification via 59059 and I've been told that the date was not updated in my profile.
Since the referred TAT (24 Hrs) has been crossed as my Postpaid SIM has been de-activated on 11 AM yesterday (26th April).
So, no use of raising all complaints to the top authorities and mentioning my importance of the connection, as the default TAT (24 Hrs) for activation has been exceeded.
What's the response from customer team about my email sentence:
I was expecting an work related International call today, but now I got wiped out due to the inconnectivity.
Airtel is responsible for this and no one can give me back what I lost. I'd love if my prepaid connection got activated before 7 PM today.
Will you be reading my complete email? All the executives will just copy and paste the templates which have for all emails.
I just raised an Consumer complaint about this and I'd like to change from this worst network, please remove your ADD saying that "India's fastest network"
Thanks & Regards,
Sakthi Kumar K
Project Manager | New Media
SPi-Global, DLF IT Park, Chennai
T: (+[protected]Ext: 641) | M: (+91) [protected]
sakthikumar.[protected]@spi-global.com
www.spi-global.com
SPi Global is the Best Employer of the Year – 2014 International ICT Awards
The contents of this email may contain legally protected confidential or privileged information. If you are not the intended recipient, any dissemination, retention or use of any information contained in this email is prohibited. If you have received this email in error, please promptly notify the sender by reply email and delete the original email and any backup copies without reading them. Thank you.
On Fri, Apr 27, 2018 at 11:10 AM, <appellate.[protected]@in.
airtel.com> wrote:
Dear Sakthi Kumar K,
Greetings from
Airtel!
This is in continuation to your email regarding postpaid to prepaid conversion for your
Airtel mobile number [protected].
I tried to contact you on [protected], however unable to reach you.
I would like to inform that your mobile number activation is in process and I request you to kindly dial 59059 to complete tele verification.
Further, I wanted to update you that we are following up on your issue with concerned team for an early resolution. I will reply to you with the status of your concern at the earliest.
I request your cooperation till such time.
Thanks for reaching out to us.
Best Regards,
Chithra Suresh
Advisor : Customer Experience
Bharti
Airtel Ltd
[protected]Original Message[protected]
From: [protected]@
gmail.com
To: appellate.[protected]@in.
airtel.com
Cc: nodalofficer.[protected]@in.
airtel.com;[protected]@
airtel.com;[protected]@
airtel.com;appellate.[protected]@in.
airtel.com
Sent: 26/04/2018 05:52:44 PM
Subject: Re: RE: CONVERSION OF POSTPAID TO PREPAID: [protected]
Hi Manikandan,
Can you please look into my issue about converting
Airtel Postpaid to Prepaid ([protected]).
As of now, I postpaid SIM has been deactivated and as instructed I installed my new Prepaid SIM into my mobile, But when I called to 59059, the executive explained that it'll take 24 hours to activate my new prepaid SIM.
So, Should I wait for 24 hours to receive calls? Since am using
Airtel for past 8 years, I've migrated to some other network and returned back to
Airtel considering that
Airtel is best suitable network for me.
But I can't even transact money or some other task which require OTP service without my mobile connection as I donot have any alternate mobile connection.
I was expecting an work related International call today, but now I got wiped out due to the inconnectivity.
Airtel is responsible for this and no one can give me back what I lost. I'd love if my prepaid connection got activated before 7 PM today.
On your confirmation, I can re-schedule my call to my client who is located in California.
Hope
Airtel serves best to it's customer.
Thanks & Regards,
Sakthi Kumar K
¿¿Project Manager | New Media
SPi-Global, DLF IT Park, Chennai
T: (+[protected]Ext: 641) | M: (+91) [protected]
HYPERLINK "https://mailchn.spi-global.com/owa/redir.aspx?C=86ed3f26215444f7843ff243bcfc8830&URL=mailto%3aandrews.abraham%40spi-global.com"sakthikumar.[protected]@spi-global.com
HYPERLINK "https://mailchn.spi-global.com/owa/redir.aspx?C=86ed3f26215444f7843ff243bcfc8830&URL=http%3a%2f%2fwww.laserwords.com%2f"www.spi-global.com
SPi Global is the Best Employer of the Year ¿ 2014 International ICT Awards
The contents of this email may contain legally protected confidential or privileged information. If you are not the intended recipient, any dissemination, retention or use of any information contained in this email is prohibited. If you have received this email in error, please promptly notify the sender by reply email and delete the original email and any backup copies without reading them. Thank you.
On Thu, Apr 26, 2018 at 3:36 PM, Sakthi Kumar wrote:
Looping in Appellate Team to get faster resolution.
Hope I may get the SIM Activated in another hour, I'll be loosing my work related calls which cannot be equalized after 24 hours.
Thanks & Regards,
Sakthi Kumar K
¿¿Project Manager | New Media
SPi-Global, DLF IT Park, Chennai
T: (+[protected]Ext: 641) | M: (+91) [protected]
HYPERLINK "https://mailchn.spi-global.com/owa/redir.aspx?C=86ed3f26215444f7843ff243bcfc8830&URL=mailto%3aandrews.abraham%40spi-global.com"sakthikumar.[protected]@spi-global.com
HYPERLINK "https://mailchn.spi-global.com/owa/redir.aspx?C=86ed3f26215444f7843ff243bcfc8830&URL=http%3a%2f%2fwww.laserwords.com%2f"www.spi-global.com
SPi Global is the Best Employer of the Year ¿ 2014 International ICT Awards
The contents of this email may contain legally protected confidential or privileged information. If you are not the intended recipient, any dissemination, retention or use of any information contained in this email is prohibited. If you have received this email in error, please promptly notify the sender by reply email and delete the original email and any backup copies without reading them. Thank you.
On Thu, Apr 26, 2018 at 3:08 PM, Sakthi Kumar <hyperlink "mailto:sakth
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