Airtel DTH Services — transaction not successful and not refunded

Address:

Raigad, Maharashtra, 410206

Airtel dth cyst id: [protected]

Last recharge 27_11_2017
Amount:rs.276
Source: jiomoneywallet
Trans id:[protected]

I did above monthly recharge on 27 november 2017 and my airtel service got suspended due to low balance on december 3, 2017. When contacted customer care, i was told that they had refunded two recharge amount one made on 22 october and other on 27 november 2017 of rs.200 and rs.276 on december 1 2017. But on contacting jio money i have not received any refund amount of rs.276
Not icici credit card statement shows refund on december 1, 2017.