[Resolved] Airtel — Echo at receiver end when dialled from airtel landline to mobile

tkaggarwal

from Bengaluru, Karnataka

Address:

Jalandhar, Punjab

When I dial a mobile number from my Airtel land line.call receiver hears his or her own voice.This fault is there since many months.But the complaint was lodged with airtel on 28th Sept.2014.Instead of repairing the fault, complaint was cleared.I Again lodged the complaint and was cleared on Oct, 1st 2014, but I forced to reopen the complaint.But the fault is still there, in the meantime time more than 100 calls have been wasted by airtel staff just for testing but no result. Now they have put a message in their system that the airtel system is ok the fault is with Tata and BSNL where as the echo is hearable at aircell and airtel also.I tried to contact their local office but the guards and reception people don't allow to visit the seniors.Now the condition is, no one is ready to repair the fault.One of the worst experience I have in my life.

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Aug 13, 2020

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

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Comments

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Aggarwal,

This is with reference to your post dated 12 Oct. 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Aggarwal,

This is with reference to your post dated 12 October 2014

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

narayana2014

from Hyderabad, Telangana

Hi tkaggarwal,
I agree with your post, I too have that problem and airtel technicians are incapable of resolving this I believe and the customer support is very poor, hence I shall see if the problem is cleared in 2 months I will retain the connection or I will discard the connection.

Mugilvannan Rengan

from Chennai, Tamil Nadu

I am from Tamilnadu and we have the exact same problem here too. First I thought it could be my faulty phone instrument and so bought a high quality landline phone for almost Rs.2000. But the echo for the other end was still there. I then complained to their Customer Support. They asked me to make many test calls to various different phone numbers to debug this problem. They finally came back saying the problem is in other networks and not with Airtel. Outright liers. They have some inherent problem in their landline service. They just don't admit it and fix the same. I have stopped using their landline service as it has become a huge inconvenience for the people on other end. They started hating me for calling them from such a connection.

Naveen Goudar

from Gurgaon, Haryana

We have the same issue since a year. Airtel people keep calling and coming but no resolution yet. Looks like Airtel is not aware of how to solve this problem!!!

Is this an issue with other providers too or only restricted to Airtel?