Airtel — existing sim change with new sim with existing number [protected]

Address:	Bangalore, Karnataka, 560068
Website:	www.airtel.in/applications/xm/BroadbandInternet_customerSupport.jsp?CIRCLE=4&CIRCLENAME=Karnatak

Hi sir,

Good evening... My name is arindam sen, my mobile no is [protected] (Airtel post paid).

I switch to airtel couple of month back earlier this account with vodafone. Due to poor network i port the number to airtel. Total i use this number last 6 yeas more or less.

I have use mobile phone from past 22 years.in this past 22 years i took telecom service from different different telecom service providers. But very sorry to say i never saw such kind of irresponsible and nonsense customer support executive. Why? I say that you will realize if you
Are in my position... Now i am going to explain you the whole story behind this.

Day 1 :
Last 3 month i am facing some issue while i receive and making calls, so 121 customer care suggested me to visit near by airtel store. For that reason on 27th feb 2018 i went divyashree opposite of jaydeva hospital around 5 to 5.30 in evening. The divyashree store provide me one new sim card and take down the sim number told me it will be activated with in 4 hrs as per process wise and old sim got deactivated (Actually its happened got old sim got deactivated after 3 hrs). That was my a big mistake i have done in my life fist time.) around 9.30 p. M on same day i got network in my new sim but with different number...

Day 2 :
28th feb 2018 i went divyashree once again and they provide me anther new sim card (Said that i will be activated with in 4hrs). But story remained same... New sim not got active.

Day 3 :
Again i went manayata airtel store on 1st feb 2018 which is in my office premise and they provide me anther new sim card (Said that i will be activated with in 4hrs). But story remained same... New sim not got active.

Last 4 days i am not able to make any transaction due to i am not get otp and all the communication got stuck with office, with my relatives. Is this is a service customer are expecting from airtel...?

Could you please have a look in to this matter priority basis and let me know what fault i have done from my end so i am not have a right to get activation for new sim with existing number itself..

Alternate no for communication : [protected]