Airtel — Fake offers of Airtel to promote products and cheat customers

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Bangalore, Karnataka

Hi Friends, I want to share my bitter experience with Airtel and it's Nodal Authorities. I just want to you all to be aware of the Airtel's fake offers which they post in the newspaper to promote the sale of Phones or Tablets. Couple of months back, I was looking to buy a Tablet and I came across an ad in Sunday Times (Bangalore) in which the ad was for Samsung Galaxy Tab 3 Neo. Airtel offer for the sale of this tab was 300MB of free data for 12 months. I believed in the Airtel offer and purchased the tablet and a new Airtel connection for the tab. My experience with Airtel and it's Nodal authority to get the offer is very bad. I am copying the mail below which I had sent to the Nodal officers. In the first month, they were in favour of the customer and from the second month onwards, they have started to work for and in favour of Airtel. Note: After the last mail, I shared my personal mobile number with the Nodal officer and they never called back. In the tab with Airtel Sim, I never got any call from anyone as I have not shared this number with anyone. ================================================================================...⇄ Below is the mail: nodalofficer.[protected]@in.airtel.com May 13 to me Dear Mr. Amarnath S, This is with reference to your email dated 11th May, 2014 regarding the HBO on your airtel mobile number 9xxxxxxx62. We completely agree with you and comprehend your view point. We regret the inconvinience caused to you. We tried reaching you but your phone was switched off. However, please send us the screen shot of the HBO on your phone cover box displaying the HBO Code and also send us the scanned copy of your phone bill. We regret the delay, but it is mandate process to follow up with your concern. Also, please provide us an alternate no. OR an appropriate time to contact you for the same. Please consider this mail as an interim response. Thankyou for choosing airtel. Airtel appreciates your business and always welcomes your suggestions/feedback. Your response will help us to enhance your experience with airtel. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Mahesh Mahlawat Nodal Office bharti airtel limited ================================================================================...⇄ [protected]Original Message[protected] From: amarnath.[protected]@gmail.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 11/05/2014 08:19:43 PM Subject: Re: AIRTEL MISLEADING AND CHEATING THE CUSTOMER THROUGH ADS IN NEWSPAPER [|BAL|Qrc107041420041732600510|] Hi Nodal officer, Last month, after the complaint was raised, 300 MB of free data was credited to the account and the validity of the first month completed yesterday 10 of May. Today, there is a no free data credited to the account. Do I need to remind every month for this? Why the hell does Airtel fool the customers about their freebies to the world in the newspaper? I urge you to take stringent action on Airtel for promoting the sales of product with fake offers. Please let me know if I need to raise a formal complaint against Airtel in any forum for cheating the customers. customer, Amarnath ================================================================================...⇄ On 11 Apr 2014 06:19, "Amarnath S" wrote: Hi, Any updates on this? Regards, Amar ================================================================================...⇄ On Apr 8, 2014 2:30 PM, wrote: Dear Customer, This is in reference to your email dated 07 April 2014, regarding non-receipt of HBO (Handset Bundle Offer) for your airtel mobile number 9xxxxxxx62. We would like to inform you that to address your current concern regarding the non receipt of HBO (Handset Bundle Offer), a complaint has been captured vide reference number CBNRA[protected]. Our concerned team will contact you by 10 April 2014 at 10:18 hours with an update on the same. We assure you the best of our services. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: Nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours Sincerely, Mohd Salman Khan Nodal office bharti airtel limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=CD315EABD436 5AA2E12A58BFCBCA3050B3D63640A728B3D4345ABCC2CB3053B2D43B54BBDF236FADE52B6DAC&...⇄ no=Qrc107041420041732600510 "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details." ================================================================================...⇄ [protected]Original Message[protected] From: amarnath.[protected]@gmail.com To: nodalofficer.[protected]@in.airtel.com Cc: [protected]@in.airtel.com Sent: 07/04/2014 08:36:57 PM Subject: Airtel misleading and cheating the Customer through Ads in Newspaper Hi Nodal Officer, I am Amarnath from Bangalore. In the recent weeks, there was an offer from Samsung for the sale of their Galaxy Tab 3 Neo. The offer details was published in the 'The Times of India' Newspaper on 29th March 2014. As per the offer, it was mentioned that the Airtel will provide 300MB of free 2G data for 12 Months on purchase of the above mentioned tab. Hence, based on the ad in the Newspaper, I bought the Galaxy Tab3 Neo from Univercell, Bangalore on 29th March 2014 and also bought a new Airtel prepaid connection for this tab to avail the Airtel offer. Please find the source of the ad in the newspaper saved as image: http://epaper.timesofindia.com/Default/Client.asp?skin=pastissues2&enter=Low...⇄ l In the first week after buying the tab, I called the Airtel CC from the new pre-paid number inserted in the tab. I asked the CC about the offer and they informed me that 300MB of data will be added by default to the number after 72 hrs from number activation. I waited for 72 hrs from the activation of the number and no data was added to the number. After that, I again called the Airtel CC to check about this offer. And I was told by the Airtel CC representative that no such offer exists. I informed them that the offer is mentioned in the Newspaper and Airel CC spoke to me in a rude voice and told that no such offer exists and they cannot help me on this. Today again I called the Airtel CC 10 minutes back to ask about the offer. I had called the CC from the tab using the new Airtel number. The CC asked me if I have inserted the new Airtel number and I informed them that I was calling from the new Airtel number inserted in the tab. For this, Airtel CC told me that I was calling from Nexus 7 phone and that I was lying. When I again confirmed that I was calling from Tab 3 Neo, they told me stay on hold and after making me wait for 10 mins and then, they disconnected the call from their side. This is very insulting for the customer. Why should the company post the Ads in the newspaper and cheat the customer. And when the customer call the CC, why should they insult the customer? I am very disturbed that I have been cheated and insulted for no mistakes of mine. Hence, I am approaching you. Need your help in this regard. Please take appropriate action on the CC representative of the Airtel for being rude. Please find the Airtel number and Tab details below: Airtel No: [protected] Samsung Tab: Samsung Tab 3 Neo Regards, Amarnath - Tab Bill0001.jpg - Samsung_Airtel Offer.png