[Resolved] Airtel — Hot spot fraud | |||||
I have been cheated by airtel, when there representative called me she told me that i will get 4gb data after that data will be unlimited but speed will reduce within 2 days i got the message that 100% of the data has been exhausted while i have uploaded and downloaded some basic files from gmail when i contacted them they say i have used the entire 4gb how is it possible and i am the only user using the hotspot and now i am not able to connect to internet When i called the representative she said she will enquire but now when i callled her and the technician they are not answering call please beaware of these airtel people they are big time fraud they will take 2899 4 months rental in advance and will play all this games Represenative number is [protected] Technician name is pravin [protected] Was this information helpful? | |||||
Sep 11, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 25, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 25 July 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 27, 2016 Airtel Customer Care's response Dear Customer, Thank you for sharing your contact details with us. We will contact you soon to resolve your concern. Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Aug 11, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 25 July 2016. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com Look forward to hearing from you. Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 4 Comments | |||||
Comments
Dear Madam,
Now it has been more then 5 days I have reported this issue, I have sent you mail with my Airtel Number and my alternate contact number, however, no one from your side has contacted me.
Airtel say that they are open doesn't hide anything, I use Vodafone 3g pack on my mobile and I get daily report from them how much data I have consumed here I have just downloaded basic JPG files and I got the message from your side that I have consumed 4GB of data, If you are open then i challenge you'll just give me details how much GB I have uploaded and How much I have Downloaded. If you say I have consumed 4GB of data then send me all the details from which website I have downloaded and Which website I have uploaded, I want to see what data you'll provide when I have consumed some what between 500mb-700mb of data.
If you don't have any details then yo please refund my money and take your Hotspot back.
This is my Humble request.
Now it has been more then 5 days I have reported this issue, I have sent you mail with my Airtel Number and my alternate contact number, however, no one from your side has contacted me.
Airtel say that they are open doesn't hide anything, I use Vodafone 3g pack on my mobile and I get daily report from them how much data I have consumed here I have just downloaded basic JPG files and I got the message from your side that I have consumed 4GB of data, If you are open then i challenge you'll just give me details how much GB I have uploaded and How much I have Downloaded. If you say I have consumed 4GB of data then send me all the details from which website I have downloaded and Which website I have uploaded, I want to see what data you'll provide when I have consumed some what between 500mb-700mb of data.
If you don't have any details then yo please refund my money and take your Hotspot back.
This is my Humble request.
How many more days need to complete the investigation, you'll don't have guts to accept your fault.
WORST CUSTOMER SERVICE.
ONLY IN TV ADVERTISEMENT YOU'LL ARE OPEN.
WORST CUSTOMER SERVICE.
ONLY IN TV ADVERTISEMENT YOU'LL ARE OPEN.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54497
Pending
0
Resolved
21957
View all 54497 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
I have sent you a detail mail, hope you could resolve this issue. We expect good service from brand like Airtel.
Rgds,
Omprakash
[protected]@gmail.com