Airtel — international roaming charges being deducted by default

rajesh_2j

Address:	506011
Website:	www.airtel.in

Hello team, there have been roaming charges deducted from my airtel prepaid account +91-[protected]. Please stop the ir on my number and stop deducting this amount. Also, am currently residing in the uk and would like to keep my number active as i have several entities in india tied to this number and will frequently be receiving texts from them.
Please reach out to me on my email below for additional details.
[protected]@yahoo.co.in

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Airtel customer support has been notified about the posted complaint.

Dec 29, 2017

Updated by rajesh_2j Hello Team,
I am an NRI, maintaining my Airtel SIM active as it was my primary contact in various banks, government, and other organizations. My number was always switched ON and I was very frequently receiving several messages from all these entities. All of a sudden, from past 5 days my mobile started displaying a message 'SIM card registration failed'. Initially, I thought something went wrong with my phone and tried all possibilities to check and still had the same issue. My father walked into a local airtel service center in Warangal, India to inquire about this, he was informed that my number was deactivated 5 days back and was immediately allocated to a different person.
How can my mobile number be immediately allocated to someone else?
Now this person is receiving all my sensitive information. Who holds responsibility for this and who will maintain the sensitivity of my personal information?
I do not think, an entity like Airtel cannot identify which number is active and which is not. I completely understand if such deactivation is done to a number which is completely turned off and no recharge was done to that for about 90 days or so. But how can someone straight away deactivate and allocate the number to someone else?
On one hand, the national government talks about digital policies and making India digital. Part of being digital, almost everything is being tied to the mobile number (banks/insurance/irctc/tsrtc/aadhar/PAN/DL/...). Being this the reason, Airtel or another service provider needs to understand the sensitivity of mobile number and come up with different policies to have mobile number active for meaningful purposes.
Everything aside, I seriously need a right and quick solution to this issue. It is not at all a possibility for me to travel India to get a new number and update the same in every entity I had my old number tied with.
Would like to humbly request you to consider this as an urgent request and act on this at the earliest, thanks !!

SIM Number[protected]U
Mobile Number - +91-[protected]

Thanks,
Rajesh
[protected]@yahoo.co.in
+44-[protected]