Airtel — Micro Sim not Activated | |||
I bought an Airtel Sim no. [protected] at Bangalore ( Cunningham street) on Friday 20th March. Firstly the verification call was given ONLY on Monday 23rd March After verification the sim was activated. I wanted it converted to Micro-Sim. I called 59059 and my details were verified. I was told not to call any number and after 15 minutes I was given a micro-sim which has not been activated till NOW. Hope you would be able to resolve the issue . I called 121 & was connected to Divya and she said it would take minimum of 24 hrs. to activate. THIS IS NOT ACCEPTABLE My alternate number is [protected] Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
I approached the Airtel store in Marathahalli, Bangalore on 27th May 2015 to get a micro SIM instead of a normal SIM which I was using for my mobile number [protected]. The process was very fast to get the Micro SIM - submitted the ID proof, address proof and photograph, and at 5:55 PM on 27th May I got an SMS from AX-AIRSIM reading ' Important Update: SIM change request has been initiated for airtel mobile [protected]. If not requested for SIM change, SMS NSIM to 52212 immediately'. When I took the new micro SIM the staff at the store informed me that the new SIM would activated in 4 hours. But till now it is not activated. I contacted the customer care by phone and e-mail and both informed me that they do not see any SIM change request against my account and asked me to contact the store from where I bought the new micro SIM. I am completely confused now on what to do.
Few days back I changed my Tata DOCOMO SIM from normal to Micro and the new SIM was activated in 30 minutes, then why it is taking some much time and effort to get the same service from Airtel.
I would request a solution i.e. activation of the new SIM card at the earliest possible.
Few days back I changed my Tata DOCOMO SIM from normal to Micro and the new SIM was activated in 30 minutes, then why it is taking some much time and effort to get the same service from Airtel.
I would request a solution i.e. activation of the new SIM card at the earliest possible.
I approached the Airtel store in Marathahalli, Bangalore on 27th May 2015 to get a micro SIM instead of a normal SIM which I was using for my mobile number [protected]. The process was very fast to get the Micro SIM - submitted the ID proof, address proof and photograph, and at 5:55 PM on 27th May I got an SMS from AX-AIRSIM reading ' Important Update: SIM change request has been initiated for airtel mobile [protected]. If not requested for SIM change, SMS NSIM to 52212 immediately'. When I took the new micro SIM the staff at the store informed me that the new SIM would activated in 4 hours. But till now it is not activated. I contacted the customer care by phone and e-mail and both informed me that they do not see any SIM change request against my account and asked me to contact the store from where I bought the new micro SIM. I am completely confused now on what to do.
Few days back I changed my Tata DOCOMO SIM from normal to Micro and the new SIM was activated in 30 minutes, then why it is taking some much time and effort to get the same service from Airtel.
I would request a solution i.e. activation of the new SIM card at the earliest possible.
Few days back I changed my Tata DOCOMO SIM from normal to Micro and the new SIM was activated in 30 minutes, then why it is taking some much time and effort to get the same service from Airtel.
I would request a solution i.e. activation of the new SIM card at the earliest possible.
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This is with reference to your post dated 23 March 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com.
Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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