Airtel — mobile no.[protected] issued to another person in delhi

Address:

110096

I have 3 mobile phone connections with airtel ([protected], [protected] & [protected]) in my house address (House no.17-b, pocket-b7, mayur vihar-3, delhi-110096). After 14th january, 2016, we have not getting network connectivity of airtel in my house. For making a call, we have to go 20/25 meters away from the house. That is why we have not getting any sms in the house. For which i have made complaints to airtel and received reply from them. (Copies of letters attached). Please note, before 14th jan 2016, the connectivity is very fine and we have not any complaints for the same. Currently, there is no network connectivity in my home on other two numbers also.

Please note, we have linked the mobiles with respective adhaar ids in the month of december 2017. Although, non-availability of network connectivity, we have been recharging mobile nos.[protected] & [protected]. Mobile no.[protected] have not been recharging due to this phone is using my wife in the home. This number is also linked with her other documents, accounts etc.

We have tried to port this number with vodafone but non-availability of network and not getting the sms, we fail to do so. Then we take a new connection from vodafone for residence use.

Now this number [protected] is issued to another person in delhi for the last 2 months. You are requested to please advice airtel to get back this number in my name as soon as possible.

Rajan. O. V,
House no.17-b, pocket-b7,
Mayur vihar-3, delhi-110096, mob.[protected]
— letter dt. 16.01.2017 —
— original message —
From: [protected]@gmail.com
To: [protected]@in. Airtel.com
Cc: [protected]@gmail.com
Sent: 16/01/2016 10:08:03 am
Subject: network problem - mayur vihar-3 [mobile nos.[protected], [protected] & [protected]]

Dear sir/madam,

I regret to inform you that i am facing a serious problem that i have not
Getting the network since thursday evening.

I have registered with you for the following 3 mobile connections:

[protected]
[protected]
[protected]

Before thursday evening, i have a good connectivity for my all phones. Now not
Able to call/access internet from my phones. When i get out of my house i. E.
25/50 meters from the house, the network will come.

Please inform me that if any tower problems in this area is causing this sudden
Unavailability of network?

You can now test the same on my mobile number [protected] as it is in the house
Only. Remaining numbers are away from the house.

Hope to receive a favourable reply. If not, i have to change the service
Provider for my all 3 numbers. Awaiting your reply.

Thanks.
Rajan. O. V.
House no.17-b,
Pocket b/7, mayur vihar-iii, delhi-110096, mobile : [protected]
— reply from airtel —
— forwarded message —
From:
Date: sat, jan 16, 2016 at 10:29 am
Subject: re: [|bal|ref24807185|] network problem - mayur vihar-3 [mobile nos.[protected], [protected] & [protected]]
To: [protected]@gmail.com

Dear customer,

This is in reference to your email regarding network coverage issue for your airtel mobile numbers [protected], [protected] and [protected].

Your feedback acts as the roadmap for our planning on network deployment and i have forwarded your location details to my technical team for future network planning.

Network enhancement involves clearance and approvals from local authorities and some external factors owing to which it may not be possible to provide you a specific time frame for resolving your concern.

I would like to assure you that it is our continuous endeavour to provide high quality service to the satisfaction of all our customers.

For further queries, please email. I will be delighted to assist you.
Best regards,
Sivakrishna sekhar
Service specialist
Airtel
"if you are not satisfied with the resolution of your complaint, you may contact appellate authority with the sr number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for appellate authority details."