Airtel — Mobile Number portability

Dear Mr. Idris,

This is with reference to your post dated 26 July 2014.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@in.airtel.com


Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Dear Mr. Idris,

This is with reference to your post dated 26 Jul. 2014. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com

Look forward to hearing from you.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

I wanted to MNP my number to AIRTEL and filled in the form online.A representative came from AIRTEL who gave me an AIRTEL sim card took documents ( AADHAR CARD, PAN CARD, 2 PICTURES ) and Rs.300 as activation fee and I finalised a plan with 199 rental and 399 BB charges . Next day a guy came from AIRTEL for address verification and took my picture and signature on a handheld device of theirs.But now after 3 days when the sim has not yet got activated, I called their customer care and they told that my address verification has failed and my number can't be activated.But they have taken Rs.300 as activation charge and my documents ( AADHAR CARD, PAN CARD, 2 PASSPORT SIZED PICTURES ). The guy was named Debasis from RKM communication ( [protected], [protected]@gmail.com ) .

I have been trying to port this mobile number [protected] from Tata Docomo to Airtel since April 2nd. After several visits to nearby airtel showroom and few calls to customer care, the number was ported out of docomo network but still there is no Airtel signal in the mobile and the airtel executives are asking us to "just wait". Its been a week since number was ported out but don't know why its taking so long for Airtel to provide service. The calls on the docomo mobile are also cut off and right now we are left with no mobile service at all in that number.