[Resolved]  Airtel — mobile number tagged with other customer

Address:

Chennai, Tamil Nadu, 600041

Dear sir/mam,
I would like to bring in to your attention that my prepaid connection [protected] (My name is gandhiraj. S) having sim number[protected]. I had purchased this card from airtel show room in chennai, tiruvanmiyur (Acentes building branch) on july 17, 2011. I have changed my network aircel to airtel without change my number. Now i went to airtel showroom to link my aadhar card with my sim however they informed that my number has tagged with different customer name hence i unable to link my aadhar with my sim. I called customer care service and confirmed the same (Call ref no:- [protected]). I dully completed the all the required documents required by the airtel hence they changed my number aircel to airtel (I hope you, will understand that it is not easy to change without my proof). Please let me know the reason why my number has tagged with different customer name (Prabhakar) and who is responsible to correct this issue and provide easy way to link my aadhar and address proof with my mobile number. This error has done by airtel end hence my connection should not be disconnect at any cost. Please look into this matter on urgent basis and resolve the issue as soon as possible.