Airtel — Mobile Postpaid Billing Confusion

Address:

Chennai, Tamil Nadu

Reference: Postpaid numbers: [protected] & [protected] Account numbers:[protected] &[protected] With reference to my above email dated on 20th day of October 2014 which is not sorted yet. When i dropped the cheque in one of your drop box located in Express Avenue, Royapettah, Chennai Here is the cheque detail Date:[protected] Cheque Number: 149223 Amount: 5, 514/- Bank: Indian Bank, Peters Road Branch I got a sms saying the cheque is not valid as the "Break-up of amount is not mentioned" (till date no one in Airtel Could explain what that means) . So, I went to the santhome Main Branch and paid the Cash for Rs.5, 514/- & when i asked for that rejected cheque the representative there told me that they will send it by post but till date i have not got that cheque back. And the next month bill came for Rs.2, 960/- for which I again dropped a cheque in the same drop box location Here is the cheque detail Date:[protected] Cheque Number: 149226 Amount: 2, 960/- Bank: Indian Bank, Peters Road Branch (Please see attached bank statement copy) I again got a sms stating the same reason and by this time i started getting calls from the Airtel appointed collection agents, who clearly has no information about my payment details and also absolutely zero knowledge about the drop box location. One person form the collection agency asked me to check with my Bank to see if the cheques have been realised, So, I went to my Bank and was extremely surprised & shocked to see that both the above mentioned cheques have realised on the 05th day of December 2014 and the amount's been deducted from my account(Please see attached Bank Statement Copy). I have already made cash payment for the first cheque but still the cheque was presented in the bank and amount is taken by Airtel.This it is a world class fraud & to Add oil to burning fire today my number got disconnected for non-payment where you guys have my advance payment of Rs. 5, 514. I immediately called the customer care to check what is the issue & the representative gave the usual lame answer that the server is down & it will take 4 (FOUR) hours to be rectified. This is load of crap, I mean why should I make the payment twice and still my account is not getting updated?? What kind of crappy systems & servers you people have got?? I'm not making this month's payment till my previous issues are sorted out, in fact i dont have to make any payments because there is deposit of Rs. 5, 514/- is there in my account.I will wait untill tomorrow if I don't get a proper reply from you guys, I'm filing a legal suit against Airtel with all the evidence that I've got. I've been a loyal customer to Airtel for more than a decade now and I dont deserve such a treatment and i assure that i will use number portability and go to some other "least worst" service provider if this problem is not resolved by today.