[Resolved]  Airtel — My number is not working after i've porting to airtel (you have dialed a wrong number)

Address:Lucknow, Uttar Pradesh, 0522
Website:www.airtel.in

Ive port-in to airtel (pre paid) from vodafone (pre - paid) on 7th of december 2016 bearing porting request code "ve424197" and the same was approved. i was communicated by the operator (airtel) that the porting request for mobile no. 9198*7775 has been sent to vodafone (gsm) and the same will be processed by[protected]:01:25.0 subject to approval from current operator.
On 10th december 2016 i get a text from the service provider (airtel) that - "important info : once your mobile displays no network, please insert the airtel sim in your handset and call 59059 to verify your details" then there was another message stating "dear customer, your porting request for mobile no. 9198*7775 to airtel has been validated by vodafone (gsm). the number will be ported-in to airtel by[protected]:30:00.0." the networks were 0 after 11:30 as directed but when i called on 59059 the operator said that for all information about your airtel mobile call 121 and calling on the same 121 number there was no information regarding the sim activation or any information regarding what to do after your number is ported-in to airtel or anything that would have helped the cause. kindly help asap this is a great disappointment and cheating on the part of airtel.
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Jan 21, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Dec 11, 2016
Updated by Ali Jibran Siddiqui
my email id is - [protected]@gmail.com
mobile no. [protected]
alt no. - [protected]
Verified Support
Dec 12, 2016
Airtel Customer Care's response
Dear Mr. Siddiqui,

This is with reference to your post dated 11 December 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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