Airtel — not refund my money rs.5000

Address:

122015

I have transferred money rs.5000 from airtel payment bank master card to payzapp wallet on 10.02.2018 vide transaction id[protected]. My transaction was successfully deduct that amount from my airtel wallet. But not credited to my payzzapp wallet due to my payzz app wallet monthly limit cover. After that i gave a complain to payzz app. After that they return the same money to airtel payment bank vide reference number[protected]. But after 15 days cover airtel payment bank not credited to my account. After repeatedly complain to artel bank they reply a same massage that your problem solve within 2 working days.in this type i gave complain 15 times. Every time their reply is same. Till yet they not credited the same amount to my airtel account. So sir please help me to recover my amount rs.5000