[Resolved]  Airtel — over billing of a airtel mobile

Address:

Ahmedabad, Gujarat

[protected] Sir, I mr. B B Koradia, a retired Bank officer settled in Ahmadabad (Gujarat) is a post paid customer of Airtel mobile Co. with a mobile No. [protected] since more than last 2 and half years. I am a regular user and paying Monthly bills regularly without any delay or break. My usual monthly bill was around Rs.150 to Rs.300.All of sudden my Feb-15 bill was raised to Rs.1869.36 & Mar-15 Rs.2018.98 The details provided by Airtel Mob. co. of monthly Bills w e from June-14 to Mar-15 are as under; Sl No.Bill for the Month of Bill Amount Rs.Ps 01 June-2014 255.49 02 July-2014 233.47 03 Aug-2014 248.39 04 Sept-2014 195.49 05 Oct-2014 148.19 06 Nov-2014 286.17 07 Dec-2014 315.25 08 Jan-2015 252.45 09 Feb-2015 1869.36 10 Mar-2015 2018.98 It can be observed from the above details that the maximum monthly bill for Sept-14 was Rs.315.25. When I got a sms intimation of Bill for Feb-15, immediately I rushed to the Airtel Customer Care centre at Maninagar, Ahmedabad. I was shocked to know that out of Rs. 1869.36, SMSs charges was Rs.1628.50 for so called 1878 SMSs. That means the actual Call usage bill was RS.240.86. The Bill is showing that 1878 SMSs were sent by my Airtel mobile No.[protected] to my other Tata Docomo Mobile No.[protected].which is also working in the same mobile instrument. ( i.e HTC Desire-820 dual sim). Now any one can justify that why one should send SMSs from his one mobile no. to other mobile no. which are working in a same mobile instrument. I have tried to convince to the staff of Airtel Mobile Co But it seems that the Airtel Mob.co. has no interest in solving the genuine problem but to collect immediately the bill amount. Moreover, the Airtel mob co. has stop all my services of my Airtel mob. no. [protected]. Sir, I wish to be continued with Airtel, I have already paid Rs. 300/- through Internet bill payment after receiving SMS intimation for Feb-15.The Airtel Mob Co. may acertain from its own sources that the SMSs are sent from one mobile no. to other mobile no. are working in a same mobile instrument since long by its IMEI No. It is also a fact that Immediately after my approaching to the Airtel mobile call centre, so called SMSs were discontinued/stop as per their Bill of Mar-15. Sir, I confirm that I have not sent any of the SMSs shown in the bills of Feb-15 & Mar-15. Hence, it is my humble request & appeal to you and to the Airtel Mob. Co. to reduce the so called SMS charges from both the bills as the SMSs shown as sent by me are realy not sent by me. Please advice me immediately to pay the actual usage remaining bill amount and immediately restore all my services of Airtel Mobile No. [protected] available to me as per the current scheme. Hope for your immediate and positive response. Thanking you sir in anticipation. Yours faithfully, B B Koradia Mob No. [protected] & [protected] & [protected]. Ahmedabad Date : 30.04.2015