[Resolved]  Airtel — Pathetic Data service - No Resolution

Address:

Shimla, Himachal Pradesh

Writing this mail after total disappointment from your services and repeated escalation at your call center regarding my number [protected] . Being a part of Reliance which is one of large account for Airtel, surprise and shocked to see the services Airtel offering. • I am having server data connectivity issue for which SRs have been raised vide no . 65044846 dated 21 Sep’15, 65138626 dated 25 Sep’15 closed without giving me resolution. • SLAs seems to be a real joke with customers – 5 days … Don’t know why it need 5 days to address the issue? • Got the SMS that case is closed since Airtel has not been able to contact me. After inquiring at call center the number from which I was called – Have never received call from number told ? Seems that SR is closed with fake remarks just to close the complaint within TAT. • Do Airtel has any mechanism to inform the customer and ask to call back in case customer is not contactable and team really want to close loop the customer complaint? • Again I called today at 121 from my number [protected] at 12:03, call center agent was not having information about my previous issue as no history available. My issue was of Data and agent told me that I was having issue of voice. Funny when I asked to check the detailed agent put me on hold for about 4 minutes and disconnected the call. Requesting to please get the same checked, if required I do have call recording please let me know will share. As a customer I believe I have right to raise my issue on social media against the campaign run of 4G which seems to be just fooling around people where even basics are not even at place.