[Resolved] Airtel — Pending Portability

Bisanjit

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

24/11/2014 Referring to the 22nd complaint for Mobile Number [protected] ( Please refer complaint of 22nd from Bisanjit). On 23 rd we received a call from the number [protected] subsequently it was connected to Neptune Enterprises Kalyan branch, spoke to the representative via conference call. Yesterday when the call was received was busy in a family function, hence words was not grasped but the bottom line was that by Monday 24th the clerical problem of log in would be completed and the service would be restored. Today was trying the sourced number even sent sms but of no vail. We were assured of a call today. Again in a state of question mark on whether our services can e restored today. Do respond at the earliest. Biswajit Gupta [protected]

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Aug 14, 2020

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Nov 28, 2014

Updated by Bisanjit Connectivity Failed

Dear Irshad,

Ref morning telecon where in you mentioned that mobile number [protected] in the name of Krishna V. Goswamy connection is duly started. Based on your words we switched over the Airtel simcard but the handset is showing NO SIM, hence we cannot call or sms at 59059 to get connectivity.

After all the struggle was seeing the end of our misery but again presumably there is a problem. Never faced such hardship for a paid service and that too from a well renowned and reputed one like yours.

Suggest take urgent action and whoever is involved is instructed accordingly and a legitimate prepaid service is started OR ELSE you are compelling us to approach your competitors who are equally competent to solve our problem. IT IS NOW OVER A MONTH AND YET A SIMPLE CONNECTION CANNOT BE RESTORED DESPITE SEVERAL REMINDERS, COMPLAINTS AND PERSONAL FOLLOW UP.
Very Disappointed.

Biswajit Gupta
[protected]