[Resolved] Airtel — PHONE NOT WORKING FOR PAST 7 DAYS

GeetanjaliGulati

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi

This is to bring to your kind notice that I am an unfortunate AirTel user who very wrongly ported her number from Vodafone to AirTel. My AirTel number is - [protected], it is registered under the name of Mr. Neeraj Gulati, registered Email ID is [protected]@gmail.com On 6th June, 2015 I reported a complaint stating that i am unable to make or receive calls on my AirTel number. On making calls, the call drops and on receiving calls it says "the phone is out of service". I was told that the complaint will be resolved in next 2 days and my complaint number was[protected]. After 2 days I tracked my complaint through SMS only to get a reply - "No Records Found". The customer Care told me that this will take another 2 days. After 2 days the problem continued to exist but your customer care informed me that the problem has been resolved on 8th June by Mr. Bhanu and the same has been notified to me by Mr. Bhanu himself. How is such a thing possible??? This is nothing but fooling around with customers. On top of it they told me that the best they could do is raise my complaint once again, which will take another 5 days!!! How do you expect a customer to work without a mobile for 10 Days!!! And what is the guarantee that some one else will not fraudulently again write - Complaint Resolved!!!

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Complaint marked as Resolved

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Airtel customer support has been notified about the posted complaint.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Ms. Gulati,

This is with reference to your post dated 12 June 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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