Airtel — portability to airtel

Address:

Kolkata, West Bengal, 700114

Hi sir/mam,

I am sudipta beuria with my registered mobile number [protected] has opted for airtel from my previous provider aircel on 06.03.2018. I have received the new sim card and got the network for few minutes, i've had the first recharge however, i have not received any confirmation messages from them nor am i receiving any network. The manual/automatic network selection option on my smartphone isn't working either. I'm in great difficulty because this number is for my office purpose and all the internet transactions are done by receiving one time password in this number.

I've already done the first recharge and called their customer care executive who told me to wait for another 19-20 march. As far as i know it doesn't take that amount of time to port into a new service provider. I also emailed them about this but they have stated a different thing that is my portability request has been cancelled due to upc mismatch and to generate a fresh upc!!
I'm gone nowhere. I don't know what do! The aircel became bankrupt and not working, nor i can get a fresh upc.

You are requested to kindly resolve my query.