[Resolved]  Airtel — Post paid to Prepaid issue on CUG plan - Chennai, Adyar

Address:

Chennai, Tamil Nadu

HiI changed my postpaid plan of another number [protected] to prepaid on Aug23rd, 2014 @ Siverline Network Airtel Show room, Adyar, Chennai, Tamil Nadu. I infrom them that I am not getting bill details to my email-id, they told to fill the application form to update my email id ([protected]@gmail.com). And after that I paid 460/- balance amt and they provide prepaid SIM card and said that it will activate in 3 days and the postpaid will deactivate in 3 days, this what they said to me and I never get my itemized bill details to my email id as well as my postal address.Few days later they call me again and told me to pay 740/- for the balanced amt, I asked for bill details and I changed that number to prepaid. So, later I paid that amt on Sep-13th, 2014 too.So, totally, I paid 460 + 740 = 1, 200/-Still now I didn't get any bill details, I call the customer car 198 and 121 many times, Later All the CARED people told me to meet the Siverline Network airtel showroom and ask the query. So, Again I went there, He checked my bill details and ask me to pay Rs.600/- blindly he is not ready to hear my query and he told "ONCE YOU PAY THEN ONLY IT WILL WORK UNTIL UNLESS WHERE EVER YOU GO NOTHING WILL HAPPEN TO YOU". Even yesterday I talk to 121 CUSTOMER CARED people around 30 mins. At last A person called SUPERVISOR talk to me (Promised me) to activate the prepaid card on Monday 13th-Oct, 2014. but still it is not yet happened.I changed the postpaid to prepaid on Aug 23rd, And the billing period is on 25th of every month. I paid 460/- at that time, then how they charged me 740 for September month and not yet send the bill details. I informed to the so many CARED PEOPLE on THE GREAT AIRTEL, but they have not yet updated and I am still receiving the mail to pay the amt. Last week 16th Oct, they told me it is cleared and you can get new preapid sim in the showroom, So, I went there and again they told me to pay 297/-, which is the rental amt, Still same headache, I tried 121 there and now new story they have started. Later I didn't pay the money and I came back from there. Hope I trust on you !!!