Airtel — Postpaid Number not actvated from past 4 days after porting to Airtel

Dear Mr. Jakhar,

This is with reference to your post dated 21 April 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards

Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products

and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Today again.. Full Day these peoples made me fool... and at the end of the day, they told that whatever we gave you sim card, Its number is not matching with our data. Its my third sim card.
They are torching me mentally. I am mentally harassed with Airtel.

Airtel people again Swap SIM without any notification at the time when I was roaming. It impacts my Business and personal life.
They are mentally harassing me. Please hep me to get claim for this.

[protected] Forwarded message[protected]
From: <nodalofficer.[protected]@in.airtel.com>
Date: Sat, May 16, 2015 at 10:34 AM
Subject: Re: SO IRRESPONSIBLE CUSTOMER SERVICE !!!
To: [protected]@gmail.com
Cc: a_kiran.[protected]@airtel.com, itpl.[protected]@airtel.com


Dear Mahendra Jakhar,

Greetings from airtel!

This is in reference to your email regarding the concern raised by you and our subsequent discussion on the behavior of the executive during a recent interaction.

I apologize for the inconvenience caused. Your feedback will enable us to enhance our services and service experience.

For further queries, please do email.


Yours sincerely
Marian Daphney
bharti airtel limited


[protected]Original Message[protected]
From: [protected]@gmail.com
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 11/05/2015 04:55:14 PM
Subject: Re: SO IRRESPONSIBLE CUSTOMER SERVICE !!!

Hi Nodal Officer,

Thanks for attending my mail.

Is this is a right solution ?

After having 1 Month frustrating, I have to visit personally to Bangalore to
collect the sim, As I am a Sernior Network Engineer in MNC and handles a lot of
ISP ( ATT, Airtel, BSNL, Verizone, CenturyLink, Cox.. Etc ) and Customer and
Client Calls, which Impact my Company Business and Personal Responsibilities.

Why Airtel Manager / Person ( Kiran) made fake promise to deliver the sim
through courier to my native ? ( And after that these persons are not attending
calls even after sending them messages also.)

Its really frustrating and humiliating.

Kindly intervene for the same and take a strict action against them.

Regards,
Mahendra Jakhar
[protected]


On Mon, May 11, 2015 at 1:13 PM, wrote:


Dear Mahendra Jakhar,


This is in reference to your email dated 04th May 2015, regarding services for
your airtel number [protected].


Basis your email we would like to inform you that as per our records we have
found that sim swap has been done for the above mentioned numbers and the
number is well active from our end. Further if you face any issue kindly write
back to us.


We regret the inconvenience caused to you in this regard.


Please do write in for any further assistance.


Customers touch points:


Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7


Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working
hours: 9:30 AM to 6:30 PM: Monday to Friday.


Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]),
working hours: 9:30 AM to 6:30 PM. Monday to Friday.


Please visit our website www.airtel.in for a range of products and services.


Yours sincerely
Smita Roy
bharti airtel limited


[protected]Original Message[protected]
From: [protected]@gmail.com
To: nodalofficer.[protected]@in.airtel.com
Cc: sudhir.[protected]@gmail.com
Sent: 04/05/2015 01:35:11 PM
Subject: So irresponsible Customer Service !!!

To Nodal Office/Appellate,

PLEASE DO THE NEEDFUl!!!

As per trail mails my postpaid sim is not working .Sudden BTM aitel store SWAP
Sim without any prior notification.

Later we(I, ITPl and BTM) had words to asure that new sim will be courier at my
native address (Rajasthan), But today when my friend reach on BTM Airtel store, they still did not courier sim to me and even manager is not answering the
call.People are even not ready to attend my concerns.

Kindly intervene on high priority.

Porting request number - VX338526
Port Mobile no, - [protected]
Airtel Store - BTM 2nd Stage kaki, Bangalore
Airtel Store No.- [protected](Kiran)
Airtel Store Mail Id - a_kiran.[protected]@airtel.com( Kept in CC)


On Wed, Apr 22, 2015 at 12:09 AM, Mahendra Jakhar
wrote:
FYI.


[protected] Forwarded message[protected]
From: https://www.consumercomplaints.in
Date: Tue, Apr 21, 2015 at 10:50 PM
Subject: Airtel Complaint Status Update [ID: 1048234]
To: [protected]@gmail.com, [protected]@gmail.com


Hello,

Your complaint has been forwarded to Airtel customer service. You should
receive a reply from the company representatives within several days.