[Resolved] Airtel — Postpaid to prepaid conversion | |||
Hi, I am facing issues with Airtel. When I asked for the help, they simply like to reply whatever they like to but not about the actual problem. Kindly help me in this case. Following is the full conversation with Airtel I have paid the money for the bill which I haven't used ================================================= Namaste! You wrote in on[protected], expressing the concern regarding the outstanding amount for your airtel Data card number [protected]. We thank you for writing to airtel and welcome the opportunity to assist you. We would like to inform you that your airtel mobile number has been permanently disconnected with effect from[protected]. The summary of the breakup details: Invoice dated:[protected] Monthly Charges 950.00 Discount -100.00 Late Fee 100.00 Taxes 105.06 This Months Charges 1055.06 We would like to inform you that there is an outstanding amount of Rs.173.04/- on your account as on[protected], hence we request you to clear the same at the nearest airtel relationship centre to initiate further action in this regards. Attached is the list of airtel relationship centres for your reference. We hope that we have been able to fulfill your request suitably. Please do write in for any further assistance. Yours sincerely, DEEPASHREE DP Customer Care bharti airtel limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=799AE7116AABD13A5DA6E0216DACD1364...⇄ [protected]Original Message[protected] From: t.[protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 23/01/2014 11:56:47 AM Subject: Re: [|BAL|Qrc123011409010526012999|] Hi, Please don't give the answers without reading them For one of the concern, you are saying it as address verification is compulsory, we will do it. But the most important thing is the following one. Can you please look into this issue The important point that you should understand is 1. Whatever I paid 1500 rs and the bill amount 173.04 what you are talking about is purely and solely due to the mistake from airtel side. I didn't do any wrong. It's only airtel didn't do the requested action and moreover asking me to pay the bills (eventhough I am not using it) 2. Will you try to understand the problem? and who caused it? or keep saying pay this pay that? 3. If it's the issue with Airtel, how Airtel will ask me to pay bills? 4. When I called the customer-care person's Manager, hope it's you, you said to send a mail to [protected]@in.airtel.com for refund of my money via cheque. But now you are not at all talking about these? Regards Harathi On Thu, Jan 23, 2014 at 11:51 AM, <[protected]@in.airtel.com> wrote: Namaste! We understand from your previous email, expressed concern regarding the delay in activation of your airtel prepaid mobile number [protected]. Thank you for your email to airtel and the opportunity to assist you. At airtel, we enforce the most stringent security measures and it is our constant endeavor to provide you with better service. In the interest of security, connections failing to meet verification details are restricted for activation of your airtel mobile number. We request you to contact the airtel relationship centre/Dealer from where you have requested for migration from postpaid to prepaid to assist you better. We hope that this response has addressed your query suitably. Yours sincerely, Vidhya V Customer Care bharti airtel limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=2566ABD42E6F 94F4137996F7 2 3 8 87B9EFF A6DED69AAED107695FE 3 2 A C F 7 C F7492F11C65AFD9&refno=Qrc123011409010526012999 "If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details. [protected]Original Message[protected] From: t.[protected]@gmail.com To: [protected]@in.airtel.com Cc: Sent: 23/01/2014 09:27:26 AM Subject: Re: Hi, When I dial 59059 for verification, it's saying not a valid number. What should I do? Please help me The important point that you should understand is 1. Whatever I paid 1500 rs and the bill amount 173.04 what you are talking about is purely and solely due to the mistake from airtel side. I didn't do any wrong. It's only airtel didn't do the requested action and moreover asking me to pay the bills (eventhough I am not using it) 2. Will you try to understand the problem? and who caused it? or keep saying pay this pay that? 3. If it's the issue with Airtel, how Airtel will ask me to pay bills? 4. When I called the customer-care person's Manager, hope it's you, you said to send a mail to [protected]@in.airtel.com for refund of my money via cheque. But now you are not at all talking about these? Hope you will understand the issue This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. ================================================= Thanks Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
5 Comments | |||
Comments
Dear Mr. Kumar,
This is with reference to your post dated 27 Jan. 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is with reference to your post dated 27 Jan. 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
I have three post paid connections to be convert pre paid.I went five times to Airtel gallery for the same but executives are ignoring me. Only reply me to come again next day. This is very very harmful as well as painful to me. Instead of sorting problem they are creating problems.
It is truly very frustrating behaviour from Airtel Gallery side.
It is truly very frustrating behaviour from Airtel Gallery side.
I had requested Airtel to convert my Post Paid number to Pre paid. As requested by the Airtel office all the documents have been submitted and signed. Now my number has been disabled. When I try to call this number it says invalid number. It appears that the Prepaid activation has not been done by the Airtel.
Now that I am in London, I would require somebody from Airtel to solve my issue, In any which case I want that sim to be activated as this is the number I have been using from very long and have personal sentiments towards it.
I have sent around 2 emails from your service request section available in My Airtel Application. But, nobody from Airtel has responded to date.
Mobile reference ; +91 [protected]
email id : [protected]@gmail.com
Now that I am in London, I would require somebody from Airtel to solve my issue, In any which case I want that sim to be activated as this is the number I have been using from very long and have personal sentiments towards it.
I have sent around 2 emails from your service request section available in My Airtel Application. But, nobody from Airtel has responded to date.
Mobile reference ; +91 [protected]
email id : [protected]@gmail.com
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I would request to kindly stay away from their service, they started cheating in a big way with their service and customer support. Let's give a strong message to AIRTEL and start boycotting AIRTEL brand.
Thanks,
Uday