[Resolved] Airtel Prepaid — Number is blocked

pallavi9

from Bengaluru, Karnataka

Address:

Jamnagar, Gujarat

I ported my number ([protected]) from docomo kerala circle to airtel postpaid maharastra circle (in sep, 2015) and then to airtel prepaid gujarat circle in april, 2016. my number was ported and was working fine for about two months. it stopped working from last 1 month, i enquired the same from customer care, they said they don't have any data and cant help. i visited the airtel store from where my number was ported, he said the number wasn't verified so the number is blocked permanently.

As per records, the number was verified from my friend, and the proof of same is that my number was ported and was active for two months and i recharged it also.

Kindly provide me my number asap. it is really very inconvenient.

Regards
Pallavi singh
Emailed:[protected]@gmail.com

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May 27, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2016

Airtel Customer Care's response Dear Ms. Singh,

This is with reference to your post, dated 26 July 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Aug 02, 2016

Airtel Customer Care's response Dear Ms. Singh,

This is with reference to your post, dated 26 July 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards
Anil S.
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Sep 01, 2016

Updated by pallavi9 Yes. I got new sim around 17th sept from jamnagar airtel office (had to go 35kms thrice and gave documents and photo twice). I did recharge of 200 on the same day. Unfortunately today morning it again suddenly stopped working.I contacted customer care and jamnagar airtel office but didn't get convincing reply from them.

Please tell me what to do to get this issue resolved.