Airtel — problem not solved

Sep 18, 2017

Updated by Gowda Yashodhara Regards,

Yashodhar, Admin Manager, Advaith JCB, [protected].

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From: <[protected]@airtel.com>
Sent: Mon, 18 Sep 2017 16:43:59
To: <[protected]@advaithjcb.com>
Subject: Re: [|BAL|Ref53767663|] RECHARGE-[protected]
Dear Yashodhar,

This is in reference to your email regarding online recharge benefit not received for your airtel mobile number [protected].

At the outset, we regret the inconvenience caused.

I would like to inform you that your concern has been registered with reference number CONRC[protected] and the same would be resolved by[protected] at 08:40AM.

We request your cooperation. Thanks for reaching out to us.

Delighted to assist you.

Best Regards,
Mohan Chandrappa
Service Specialist
Airtel ¿ India¿s Fastest Network

[protected]Original Message[protected]
From: [protected]@advaithjcb.com
To: [protected]@airtel.com
Cc:
Sent: 18/09/2017 12:30:40 PM
Subject: Re: [|BAL|Ref53385583|] RECHARGE-[protected]

Sir/Madm
My problem in above said matter is not solved.
Kindly advise in this regards.

Regards,

Yashodhar, Admin Manager, Advaith JCB, [protected].

Please don't print this e-mail unless you really need to. " Save Paper - Save Forest - Save Earth"


From: <[protected]@airtel.com>
Sent: Fri, 08 Sep 2017 17:55:50
To:
Subject: Re: [|BAL|Ref53385583|] RECHARGE-[protected]

Dear Yashodhar,

Greetings from Airtel!

This is in reference to your email regarding online recharge benefit not received for your airtel mobile number [protected].

At the outset, we regret the inconvenience caused to you.

We would like to inform you that In case, the amount is not reversed to your bank/credit card account beyond 10 working days (i.e. By[protected] for recharges through HYPERLINK "http://airtel.in"airtel.in, please reply to us with the below details:

We have verified our records and found that the recharge of Rs. 129/-(2 times[protected],[protected] done on[protected] was unsuccessful.

Since the payment has failed, the refund is usually processed by your bank within 7-10 working days from the date of recharge.

a. Bank statement in PDF Format (10 working days statement from the date of recharge)

b. Transaction ID (At the time of initiating the transaction, you will receive an SMS or email including the transaction id)

c. Alternate contact number, in case we need to get in touch with you.Thanks for reaching out to us. Delighted to assist you.

Thanks for reaching out to us. Delighted to assist you.

Best Regards,
Praveeni Vaidya
Service Specialist
Airtel ¿ India¿s Fastest Network

[protected]Original Message[protected]
From: [protected]@advaithjcb.com
To: [protected]@airtel.com
Cc:
Sent: 08/09/2017 03:55:15 PM
Subject: Re: [|BAL|Ref53172007|] RECHARGE-[protected]

Madam/Sir

My problem regarding above said subject is not solved.

Further please verify regarding 2 times Rs.129/- is not materialised.

Regards,

Yashodhar, Admin Manager, Advaith JCB, [protected].

Please don't print this e-mail unless you really need to. " Save Paper - Save Forest - Save Earth"



From: <[protected]@airtel.com>

Sent: Tue, 05 Sep 2017 11:54:21

To:

Subject: Re: [|BAL|Ref53172007|] RECHARGE-[protected]

Dear Yashodhar,

Greetings from Airtel!

This is in reference to your email regarding online recharge benefit not received for your airtel mobile number [protected].

At the outset, we regret the inconvenience caused to you.

We would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one.

As discussed on [protected], we have verified our records and found that the recharge of Rs. 129/- done on[protected] was unsuccessful.

Since the payment has failed, the refund is usually processed by your bank within 7-10 working days from the date of recharge.

In case, the amount is not reversed to your bank/credit card account beyond 10 working days (i.e. By[protected] for recharges through HYPERLINK "http://airtel.in"airtel.in, please reply to us with the following detail

a. Bank statement in PDF Format (10 working days statement from the date of recharge)

b. Transaction ID (At the time of initiating the transaction, you will receive an SMS or email including the transaction id)<b



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