Airtel — reliance to airtel port

Address:

Idukki, Kerala, 685584

Hello,
I recently tried to port from reliance 2g to airtel from airtel store in thodupuzha, kerala.
But, i got mail from airtel presence that my request has been rejected. When they called me the sound from the other side was not clear. When i tried to contact back, the call was getting disconnected. The store manager is saying that i have to wait for two days and they told me that they will not refund the full money of 100 (Sim charge) +180 (First recharge). They said they cannot refund sim charge. The reliance number is 90*09.
Kindly please help