Airtel — reporting deep dissatisfaction in your customer support centre at karamana, trivandrum

Address:

Thiruvananthapuram, Kerala, 695042

To whomsoever it may concern,

Myself sreekanth. M. S, a resident of trivandrum district writing this mail to inform your office that i am deeply dissatisfied by your customer support centre functioning in karamana, trivandrum district of kerala state. I have bitter experience from your customer executives not only once but twice. I neglected my 1st experience not to be reported because i just thought it may be due to their personal problems, professional burdens or overcrowds in their office etc etc. I also didnot bother to report it because i dont want to be reason for someone's agony. Anyways my first experience is as follows. Around 6 months ago i approached the above centrein need of 7 post paid connections which i wanted to distribute among my cousins and friends. As we entered the office the 2 customer executives were dealing with another clients and hence we took a nearby chair. I forgot to say that at that time i was an airtel customer and i am not mentioning my number only because of your warning messages not to provide the same here. On our turn we approached an executive and first of all i asked for a duplicate sim card which i had to upgrade from 3g netwrok to 4g (Not only that the sim card i was using then was an old mode sim, ie not nano or micro sim). I just got the shock that the executive is not even taking notice what i am telling him. Not even looking on my face. May be taking duplicate sim cards were not of much business value to them. Hence such a dealing from them. As a customer i were very much humiliated by this response. My mind was so made at the time that why should i take network connections where the customers are not treated well. On the very next day i initiated a mobile number portability request to idea network and now i am a happy idea customer. As far as the post paid connections are concerned i approached the bsnl office nearby which also gave me wonders. What i got was warm welcome and they also provided me with 7 consecutive numbers. I didnot wanted to report the experience but i thought it must be reported to their authorities when this kind of humiliation received the second time. This time i reached the office with my wife archana sreekanth who was also an airtel customer. Her sim card was temporarily in active because it was not linked with aadhar. At that rime a lady executive helped us and she told my wife that after linking the no with aadhar the sim card will be fine. At that time my wife was not carrying aadhar card with her hence we enquired the lady executive that when will the shop be closed. We were answered that they will close by 7.30pm in the evening. (This all happened around 3 pm in the afternoon). As per the information myself and my wife went to the mentioned airtel showroom by 6.15 pm in the evening. At that time the lady executive has left the office. We reported the problem to the male executive present there. Once again i got the old response which i do not want to repeat again here. He told us that he cant help us because mobile number cant be linked to aadhar number after 6 pm in the evening, since it is a webportal. I know what it is and how all this system works. If he wanted to help he could have done it & i know it very well. With the old humiliation bruises in my mind me and my wife stepped out of that office. She was also deeply dissatisfied by the service not rendered. I told her to port the number like what i did. May be she have initiated the process, i didnt talked to her regarding this after that incident.

So, here i am marking my deep dissatisfaction once again with your customer support centre functioning in karamana, trivandrum. I share this experience to a number of friends of mine. They suggested me to report this to your office. So consider this as a warning bell since your's is a service sector establishment. If your value this mail feedback do the needful ensuring good executive support (Atleast through good conduct)

Thanks

Your ex-customer

Sreekanth. M. S