[Resolved] Airtel — Sending misleading messages amounting to fraud with your customers | |||||
Dear Airtel, I received a message from you that since my unused data is getting over, I should recharge my data to get my unused data back before it gets expired. I have done the same. However, I didn't receive any extension of my unused data. This is extremely unfortunate of Airtel to first send misleading messages to their customers to recharge immediately to extend our unused data and then find reasons not to give it to us. I am definitely going to share the screenshots of your messages and the recharge done by me at the social forums to make people aware of the fraud that Airtel is doing with its customers. Please find the screenshots attached with this message confirming that I was told to recharge immediately to extend my unused data. Still, my unused data balance has not been extended. Also, please be assured that all my family members and friends will soon give up on using Airtel numbers and port it to Reliance Jio/Vodaphone or Idea Cellular if you do not honor your commitments at the earliest. Regards, Priyanka Kandoi +[protected] An unfortunate Airtel mobile customer Was this information helpful? | |||||
Dec 24, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Nov 23, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 10 November 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 2 Comments | |||||
Comments
Hi,
As per your telecon with our customer service associate on 13th November 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Regards,
Riya
As per your telecon with our customer service associate on 13th November 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Regards,
Riya
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We would be glad to see you as a member of Idea family. We will get in touch with you soon to discuss.
Regards,
Paras