Airtel — signal and bill problem on airtel mobile services

Address:

Bangalore, Karnataka

Dear sir,
1. We shifted from reliance to airtel, with a hope that we would get a better service for our cug. We lodged a complaint 18 months back since we were not getting signal. Two or three persons came from your co. And they agreed that there was signal problem, promised that everything would be okay within 6 months. We waited with patience, even though we were losing our money, since we were unable to use our cell phone due to connectivity problem (Conversation would be single sided) and then we had to make the call on our landline.
Even now after 1 and a half years, the problem has not been set right. We have incurred a huge loss, since we are not able to connect properly, but we have to pay your bill.
After our first complaint, we again lodged 3 or 4 times, but within 2 days we were getting a message mentioning that the problem has been resolved. Not even a single person has visited the place or made a call.
2. Phone number [protected] has been disconnected, even though we have been paying the amount regularly. No dues from our end for this number.
3. The problem is, the payment done by us has not been taken into account on time and penalty is being levied. Kindly look into this and re-connect the above said number immediately. Since the cug has been taken for business purpose, our business has been hampered due to negligence from your end and we should be compensated for not being able to make calls and not being able to get business calls.
It is high time that you look into our problem without wasting our money, time (Since we have to make 3 to 4 calls to contact a person for just a few seconds) and hampering our business, as business solely depends on a phone call.
We are sending this mail with much pain.
Thanking you,
For divija faucets & fixtures pvt ltd, bangalore