Airtel — undelivered phone s9+ bought from airtel online store

Zabeeullah Khan

from Visakhapatnam, Andhra Pradesh

Address:

530007

Ear nodal team,

I would like to bring it your notice that i have ordered my phone (S9+) on 24mar2018 through airtel online store which was scheduled to be delivered on 30 mar2018.

While checking the status on the delivery in the online portal, the phone was out for delivery on 29mar. Later in the evening the portal showing that the order was returned to the facility for no reason. I tried retrieving the contact details of the executive but couldn't. Later the next day on 30mar, the order was out for delivery again. Till late night nobody contacted for delivery. Around 1930, got a call from 1 of the executive that the order cannot be delivered today as the phone is still at the facility. I insisted to deliver it on the same day as we have plans to go out my personal reasons. Later he didn't turnup for delivery.

I tried contacting him today i. E 31mar2018, he is stating that the cannot be delivered in the morning as the server is unable and shall hold the delivery till the server is back online.

I have ordered the phone according to my feasibility and availability at home. Now things are turning up out of control and we are moving out of town. The executive is answering in unprofessional manner and has given some number for escalation. Whereas in truecaller that number belongs to third party agency for online shopping.

I tried contact the nodal office and the appellate team, but nobody was answer the call, the customer service team of 121 are saying that they require 24 hrs for the escalation and look into the same.

I am getting reasons that the issue of some other department and shall look into it. All i am concerned is that i have ordered my phone through airtel and airtel is answerable for me. I am no were concern which department the negligence is happening.

Kindly find the details of my order below.

Order id 10023391
Samsung s9+ 64gb midnight black.

Contact number of the executive. [protected]
Contact number executive shared for escalation. [protected]

Contact no of nodal officer which was never answered till now. [protected]

I expecting some response from you as early as possible. Though if not, shall look for next level of escalation.

Looking forward for your support.

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Comments

Zabeeulla Khan

from Visakhapatnam, Andhra Pradesh

Its 2nd April today, Yet still no update regarding my order delivery. Therefore its proved that India's Largest Network but cheapest service. In terms of Service retention.

Bravo Airtel!!!

Psen77

I had applied for Airtel Samsung note 8, and paid 9490 down payment with order number 10037605 against mobile number [protected] on 12th June.Today the delivery person came and after doing KYC and signing NACH form he told me that the migration of prepaid number to postpaid is not possible so the phone cannot be delivered. My question is ...are you making fool o[censored]s.If was really so then before making the down payment your system should rejected it..even you took 4 days to deliver..in this time span you should have informed this to me.I am waiting for about 4/5 without a handset I would have purchased from outside..This is very unprofessional act of Airtel..
Keep it up..