[Resolved] Airtel — Unethical reporting of my vodafone postpaid number to airtel

ankurlemarc

from New Delhi, Delhi

Address:	110066
Website:	www.airtel.in

I got a call from airtel and was informed that airtel would be giving me a plan for rental 399 per month on my vodafone number ([protected]) which would include 10 gb data every month for 1 year and 700 calls that could be utilized in either std or local calls.

They asked for my drivers licence and photo on whatsapp which i shared.

Later when i got to know that it's not true i told them not to port my number but they still ported my number without my consent. No verification was done. No one came to my house. Sim card was not given to me, i had to go and collect it from airtel store in greater kailash 1.

This is a clear case of cheating. I want airtel to get back to me with a resolution and not just for apologising.

Please let me know what are the legal steps that i can take against airtel.

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Jan 15, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 9 December 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Dec 14, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 9 December 2016

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.
Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd