Airtel — unnecessary amount deduction

Address:

Kolkata, West Bengal

i would like to inform you that i am using airtel prepaid/connectionph -+91 [protected]/i am not receiving any calls but unfortunately money deducting from my balance everyday Rs.30, i am staying in UAE, but my india no.is on in another mobile.no roaming facility, just to keep the active i am using this no.so that when i can go for vaction or trip it will work just to recharge it, for active the no.every month i am doing from uae 1 call and receiving 1 call as wel from last 2 years, it was working fine, this time when i came back from india(kolkata) all of a sudden every day without receiving any call balance deducting automatically, i called your helpline(kolkata) they are fully useless just transferring my line to another person as a senior executive, but they are also helpless, yesterday they give the solution that from those no. i get calls i have to go in setting and i have to reject those no.calls, but again it is not helpful, i gave my mobile also in authorized service center for check is some setting problem or not, they checked and said it is fully OK, no automatic call received active. i am sorry to say that your helpline executives are fully helpless they do not how to talk to the customer, they are only hearing not listening, they are not allowing to speak, just giving their opinion, you can check my calls with UAE# +[protected] and can listen the recording also, yesterday i asked them to lodge a complaint and give me complaint no, they refused, yesterday i talk with them 35 mins from international calls, you can imagine how i am suffering, kindly look into this matter and resolve my problem ASAP and update me in my email [protected]@rediffmail.com.