AmBank Group Complaints & Reviews

With regards to above mentioned. I would like to complain about poor service from the staff Lam Kar Mum and her manager (not sure her name with mobile no.[protected] from Menglembu Ipoh Branch. Not even poor service but they are disturbing my private issue and my family as well.

I was surrendered my Megafd with policy no. E11500100 on 3rd April 2017 by Lam Kar Mun at Menglembu Branch and told me that the bank will refund...

Krishnan a/l Narayanan Nair
No: 109, Jalan Bukit Impian 10
Taman Impian Emas
81300 Johor Bahru, Johor H/Phone : 019 – 737 5523
22hb. Januari, 2017

Ketua Pengarah
Bank Negara Malaysia BY FAX : 03 – 2691 2990
Jalan Dato Onn
P.O. Box 10922
50929 Kuala Lumpur.

Tuan,

PERMOHONAN SIASATAN DAN PENYELESAIAN MENGENAI
KAD KREDIT...

Instructions to stop all auto-debit/cancellation of card
Request for credit card statements and request for
Waiver of finance charges and late fees that may have been charged / imposed for card no: [protected]
Krishnan a/l narayanan nair - nric no:[protected]-old)
=

I refer to my letter dated 3rd. March, 2015 and 23rd. July, 2015 and 23rd. October, 2015 on. The above matter.br...

I called the customer service to check my status request on December 2016 (1st request) and January 2017 (2nd request), but the person informed me that, there is NO Record that show my request on the passed few month in the system.

It only takes 5 working days to update the request, but it take more a month to process it, and at the end the record is lost....

Saturday, 7 January 2017, 8:00
Subject: RE: Customer Care

Hi, I have called, customer care Tiara yesterday I pm and have not received the details I requested by email.

On Fri, 6 Jan, 2017 at 10:06, [protected]@ambankgroup.com

wrote:

Dear Sivapalan,

Thank for contacting AmBank.

I would suggest you call AmBank 24 hours Contact Centre at toll...

AmBank, Ipoh Greentown, warrants some alarming publicity through the Mass Media of its recent issue of 'bookless savings account'. But first, let me message you in simple, plain language the consensus of the many complainants. Older customers are at a loss without their s/a passbook for easy reference as most of them are not computer-savvy. The terms and conditions for e-banking are obscure as they vary in interpretations. How often can customers...

On the 18 of august 2016, i had invested rm30 k in eastspring investment - open ended global fund at ambank (Uptown damansara branch). However to this date i have yet to receive formal receipt on the investment. I have also not received any other communication on the performance on this particular bond.

I have referred this concern to the ambank staff and her reply was that perhaps the fund manager needs more time.
br...

I just call the service hotline tonight, because the bank card has some problems, but the hotline service employee given me unfriendly attitude and services impatient .I feeling very disappointed for this service.If you are a customer, you will continue to do dealings with this company ? You will like this service?
I hope you pay attention to this issue.Thank you very much!...

As credit card customer of ambank i received a statement for the mth of june 16 indicate 2 payment omitted in sept 2015 which is almost 6 mth ago. Now they demand for payment without giving the cust to check through on the said transaction whether valid or not...but now start charging late charges. My Question is how many o[censored]s still keeping our receipt of payment for the last 6mth? If we didnt pay they charge late charges if they make mistake...

Saya noorakma binti abdul razak dari ipoh, perak
Pada 27 / 7 / 2015, 11. 40am, saya pergi ke ambank greetown ipoh perak. Itu adalah pertama kali saya ke sana kerana ia dekat dgn tempat kerja saya
Saya memang rasa marah dan x tak puas hati dgn dua staff dari sana, mereka sangat rude dengan customer
Sy masok kesana n mencari untuk menekan nombor untuk membuat pembayaran kereta dan ada seorang staff indian tinggi lampai...

I had forgot my online login password, walk in to branches for help but being tell that they unable to reset the password for me I need to call to call centre to do it. Then fine, I call but the line is no one going pick up for 3 days different timing just wait and wait on phone by the phone operator service. Till now I'd more than 3 day my bank account online login block... Unable to reset password and log in....