AmBank Group Complaints & Reviews

Hi,
My name is ng yee juan, i would like to make the strong complaint letter to ambank staffs what i faced thru.
The case just happen, my sister was helped me to make the car payment via online transfer from her bank account as recently me are based at london for study so unable to make the payment for myself.
They was rejected the payment and refund back the money without any info. And me and my mother (Car guarantor)...

Customer service is horrible! Staff does not seem to know what they are doing.

Unreasonable overstatement of loan approved in the system for over a million! When we approached the staff through phone call we are given an answer that it was an system error and stating in their system the figures are fine and state that things will be back to the appropriate amount.

The unfriendly staff also gave us an irresponsible...

To whom it may concern,

My name is wong chee meng, i have been request the original car grant to be send to kota damansara branch since september 2017, and until now i havent receive it yet (Alomost 4 mths) and in between i have follow up and call to the careline & kota damansara branch, i think more then 10 times i called, and everytime i call the careline operator, they give me the same answer : "wil check with the person...

Yesterday i go to help my sister paid she's monthly repayment housing loan (Account block) found this branch (Klang wisma palmbase) most staff different face. When my turn, staff name santha to serve me, here our communicate: (M for me, s for santha)

M: hi, saya nak bayar housing loan.
S: account block? You xsuruh depan call ke? Owner siapa?
M: kakak. S: nunber telephone? M: dia kat singapore. S: suruh la dia...

I am kumutha krishnan, my fathers car payment was in pending, when i want go make payment the account was blocked and i called collection dept to open the account to make payment... I was explained my situation i said paid for one month payment first then i will arrange other pending payment also, but staff refused and force me to pay two months payment... Then i called again and i talked to other staff, said cant because the notice already...

Hi, my name is nadia. I called the customer care for more than 10 times. Each time the operator transfer me to the respective department i will be ringing endlessly that i have to call up again and again before someone really picks up my call.

My inquiry was related to car registration card. I need it urgently for my insurance claim. The first officer told my registration card is with ambank klang branch. I told them to email...

I would like to complaint the customer service

1st thing my ambank id need to reset and locked, i would like to reset
But it failed.

I rather go to berjaya branch there for assistance, just can help me to call over center, ok fine.

It request to verify the few question then reset also ok. But they dun...

After 7pm i do call again reset, also cant.

What do...

Saya ingin mengadu tentang sikap bank anda yang sangat miskin, dan sikap kakitangan bank anda sangat menghormati pelanggan. Saya harap anda boleh menghubungi saya, saya memberitahu anda satu demi satu, syarikat anda berbahaya kepada kumpulan kuda, nombor telefon saya ialah[protected]. Mungkin, tolong mengatur saya untuk melihat ceo syarikat anda....

Lack of clarity in the current account statement. Monthly statement does not display total gst amount and bank charges. We as the user have to manually add up every individual gst and bank charges in the statement to get the total figure for the month.

Suggestion
Bank must display summary of the total gst and bank charges at the end of the final page of the monthly statement....

Lack of clarity in the current account statement. Monthly statement does not display total gst amount and bank charges. We as the user have to manually add up every individual gst and bank charges in the statement to get the total figure for the month.

Suggestion
Bank must display summary of the total gst and bank charges at the end of the final page of the monthly statement....

I would like to complain on the delay of refund for my housing loan that has been fully settled on 10 july 2017. I was informed that i should get the money towards july month end but unfortunately i am yet to receive the money up until today (27 sept 2017).

I have made queries and close follow up with the team in-charge and the team keep on giving dates one after another. However, i did not get the money yet. It become worst...

To whom it may concern

I went to sungai siput, perak branch to open a current account for my company and was forced to signup a saving package of rm150 per month for great 10 years.

To which, we are not happy and turn down the package. After we sternly mentioned that we are not interested in the saving package. Upfront our application to open a current account was rejected.

When we question more,...

TO WHOM IT MAY CONCERN.
I'm making a complaint regarding the above insurance which is still charging me through my credit card even though my request for cancellation since Feb.2017. It was purchased through telephone and conversations recorded under "Smart Partnership Moto Kuala Lumpur where the first deduction was in 24 Mar 2016.
I visited the branch office @ Penang Menara Liang Court and the staff of customer service was...

Saya chan heng ann telah salah transfer payment kepada payee on 28/07 dan buat report kepada customer service on 03/08 tetapi sampai hari ini still tak feedback. Setiap kali saya call pun tak dapat any feedback from customer service. Setiap kali pun beritahu akan minta person incharge call back tapi tak ada, sudah 2minggu. Saya nak tahu kena buat macam mana? Pls call me or my wife


Nama:chan heng ann

Tel:[protected]...

Pada 11 dan 12 julai 2017, saya telah menerima panggilan daripada pegawai ambank kuala lumpur[protected] berhubung dengan perkara di atas. Perkara yang memusyikilkan saya adalah adakah tawaran itu wujud? Saya khuatir itu panggilan scam dan tidak semena-mena akaun kad kredit digodam dan diambil duitnya. Tawaran yang disebut oleh 'pegawai itu' ialah rm12000.00 dan akan dimasukkan dalam akaun peribadi untuk melangsaikan baki pinjaman kad...

I would like to complaint about until today from june to july i still not receive my e-statement from your site. I have make a complaint on 10-7-17 to your customer service thru phone but still not receive your e-statement. Can i know what happen? You are provide lousy service. If i still not receive my statement, i will decide to terminate my card. Looking forward your reply soonest....

Name:choong ching yan
Card number:[protected]
Complaint:on 11/7/23017, we had a telecommunication with the customer service about the retail interest for 2 months, statement of may-108.60 and jun -145.95. The customer service advised us to make a complaint in order to waive or get the refund.
I hope the company will take the necessary action as soon as possible.
I hope no more interest charges will be shown...

As mentioned on the above subject, on beginning ofJune, I applied the supplementary cards for my hubby and daughter. I had spoken to Ms Kuan that I need cards urgently due to we are going oversea trip on 1st week of July. According to Ms kuan there is no problem to obtain the cards within 2 weeks times. Last week on 29/6/17, I made a call to Ms Kuan again to check why I still not receive the cards which I need it urgently. She will check...

On 19/6/17, almost to 6pm, using cimb card i tried to withdraw rm1250 from ambank atm inside 7-11 pinggiran gombak.. My balanced in acc had been cut but no money out from atm.. Call ambnk cust serv, made a report for me, and i must wait 7working days, which hari raya in the same week.. Never mentioned at me to make a report at cimb, so i didn't report.. Untill now, after hari raya, 28/6/17, i didnt get my money.. I wanna see any compensation...

I received my AmBank credit card in February and made a purchase that month. On 26 April I received a call to say that I have not paid my credit card bill and was advised to call the bank, which I did. The Customer Service personnel then realised that my email had been wrongly entered and proceeded to correct it and raised a report as I was then told I had to pay for the late charges although it was the bank's error.

He advised...