AmBank Group Complaints & Reviews

My name is mr. Florence john gomez. I am an ambank customer since 2000.

I have an housing loan, savings account, saving accounts for my children and fixed deposits with ambank. Previously i had credit card and also overdraft account with ambank.

I canceled my credit card and overdraft account with ambank due to the bad and irresponsible service by ambank.

Yesterday i went to ambank, shell plaza...

To whom it may concern,

I was offered this vehicle insurance through a telemarketing phone call about a week ago. I was told that i am able to cancel this insurance anytime i wished.

I just recently got deducted rm28 from my credit card due to this policy. However, i would like to cancel it and i directly contacted ambank customer service which they then directed me to the insurance company itself.
br...

Dear sir / madam

I am continuing to lodge a complaint and claim (Now claims) concerning the dreadful response received from the ambank customer service department.

The problem appears to specifically rests upon the business behaviour of ambank's azleenda md. Yunos.

The narrative copied below should put you in the picture and i'm confident you will be able to access all email correspondence and...

I pay a visit to your tangkak, johor branch. I wish to open a saving account but your staff ask many question and document even i show her my blue color mykad. Below is our conversation.

Tan siew pui: why you want to open an account?
Me: i want a saving account at ambank

Tan siew pui: do you have other bank account
Me: yes

Tan siew pui: it is enought if you have other bank account,...

I received a call from a guy who said he is from ambank. He talked a lot word that i barely understand, but i recognized one word free. So finally i agree with his offer. But after few days when i checked my credit card statement, there is a bill with maa mbf rm56 deducted. This is a scam issue! How come they can simple sell an insurance / assurance or whatever without black & white and without buyer's signature? When i called to ambank credit...

I'm govindarajoo a/l subramaniam ic no :[protected], has a car loan 20 or 25 years ago, car registration no pal2064, which has involve in an accident.
As far my understanding, insurance has totally clear the balance of the loan due to the car was total loss.
But for pass 1 week i receiving non stop call's and sms (More than 50 to 60 non stop sms from a mad collection agency, the staff from the agency are very rude and keep...

Attn to cik zuraini,
Enclosed herewith the proof i had submitted all the details for refund since 14.11.17 and acknowledgement by your cik akmar balakong branch on 15.11.17, however i had resubmit on yesterday 28.8.18.
Please refund back the balance to me asap, otherwise i may need to find other source like bank negara.

Thank you...

Same as other complaints regarding maa mbf insurance via telemarketing, i would like to highlight my complaint as well because up until now i still haven't got my insurance policy in writing as promised by the telemarketeer. The deduction thru credit card is on going but you don't know for what. I was thinking to cancel the insurance because of all the complaints i have read here. Please contact me for further details maa mbf spp1maacbc[protected]....

Housing loan acc:[protected]
I settle my estimated final redemption on 14..11.17 at your cheras batu 11 branch with the amount rm 14, 746.25. Up to today already 9 month, i still unable obtain the actual amount for the final redemption, when i call up to your branch, ms winner answer will check, please revert me soonest possible for the outstanding.

Thank you...

Dear Customer care,

I believe this number (+[protected] which I received call today is from AMBG debts collection.

Please take note that the number which AMBG calling to ask for hire purchase payment (+[protected] is no longer registered under the name of SURIANI.

Each time AMBG call is asking for this person named "SURIANI". I am sure this person owes some outstanding/overdue loan for hire...

Trying to settle my hire purchase. End up the bank system is not same with my records and charge me additional few hundred. Trying to check where is the few hundred from. Asked the counter women at the bank but the women just simply answer the bank system would not be wrong and while i am trying to ask more the women rudely answer u could call the head quarter to check and request statement but there is surcharge. Called head quarter and...

To whom it may concern.
My name is Yan Jin Xing. I made an enquiry since 1/6/18 pertaining to collection of my vehicle registration card at persiaran sultan Ibrahim (“PSI”) branch. Till date, Ambank still unable to confirm if the grant is ready for collection. Since I have requested to collect directly from PSI, your customer service office still unable to confirm if the grant is ready for collection but only inform that they...

1. Nric:[protected]
2. Contact number:[protected]
3. Card number (Last 4 digits):2216
4. Name :sim suat boey
Dear sir / madame,
I wish to draw to your attention that on the 26th may 2018, your cash deposit machine at ayer itam branch was down for maintenance as stated on the machine and hence i was not able to pay my due for my credit card.
So i took the trouble to go all the way down town to the...

My credit card was blocked due to no reason of mine. Contacted customer service and was informed that replacement will be made. Did not receive the card. Called customer service and was told replacement card was posted on 12 april 2018. Till now no card. Sent about 7/8 email enquiry but only received the same similar worded response..."noted and revelent department will contact you". Sadly no such thing occurred. I am desperate as i am traveling...

Before i working at one am bank outsourcing agency name smm stephen chia agency
Until now not pay out my commission credit card sales about seven eight months ady, now i want to complain take back my sales commission
And i got fine the company they no give back any voice form the company so just now i want make compain and settled
My problem, can help me do this complain...

I sell my low cost apt in bukit subang bought with ambank loan since 2006. I sold the unit, signed s&p june 2017. Finally my loan acc balance was paid by the buyer bank in dec 2017. After that s&p lawyer said ambank lost the 'gadaian' and asked this lawyer to request a new copy from 'pejabat tanah'. Until now pejabat tanah is still processing this request. I dont know when i can get the balance sold price.

The lawyer even remind...

Saya betul2 marah dengan pihak ambank. Saya punya kereta kena langgar lari dan saya perlukan copy geran untuk submit pada bhgian insurans. Tapi bahagian unit geran ambil mudah dan melengah2kan proses penghantaran copy geran melalui email.. Saya ulang.. Email!!! Bukan saya suruh hantar depan rumah!! Customer service beritahu saya minimum hari utk send email tu ialah 3-5 hari bekerja. Now 10hari masa bekerja saya tunggu email!!! Igt saya suka2...

I went to am bank open account just now. Only one staff that handling open account. That was too bad because still have staff keep talking with customer. And some staff just talk loudly and laugh inside the room. When have a lot people want to open account why just give another two staff to help? And the other staff was just sitting down? If is not company force to open account here definitely i won't come here. I was waiting for more than...

It has been 2 weeks since my lawyer sent advice to disburse balance. I called customer service line and was told that my loan is already fully disbursed 3 days ago. But my lawyer still haven't receive any notification. I asked my lawyer and found out that the disbursement team has not responding for 3 days eventhough the manager has given them order to assist!...

I wanted your bank to reinburshed back whatever deduction from my ambank credit card on maa mbf spp1maacbc[protected], i don't understand why your bank charge customer without customer approval, even customer make immediate report, i will lodge report to bank negara & consumer affair regarding illegal charging even immediate cancellation. By reading the complaint, seen like ambank staff is terrible, never help customer to resolve proplem....