American Tourister — amt jazz 02 backpack 340 (o[protected]

Address:	172201
Website:	SAMSONITE

I had purchased school bag for my son who is in standard six
On 04.04.2017 from m/s dawerson distributors scf 6, sector 19 c chandigarh for rs 1480 bill no. 16109

Complaint: both the side pockets (Bottle) made out of net gave away soon after purchase.

A complaint was lodged with dealer and bag was handed over to dealer on 11.07.2017 bag returned on 05.08.2017 unattended stating that net is not covered under warranty (Repair would cost rs 300 with replacement with synthetic cloth of some different colour).

My assertion is that: the bag was used only for 3 months for the purpose for which it is meant i. E. As school bag. Amt/ dealer can't refuse warranty under the grab of net not covered. This item is meant to be used like this only and for school purpose.

Clearly there is fault with product and at the time of purchase, the dealer didn't elaborated the durability /poor quality of the net. If the net is not so durable as compared with cloth, why the same was being provided on bags, just to harass the customers. The child is not using the bag since 11.07.2017 as its torn pockets are giving very shabby look.

Please refund the amount paid by me or replace the bag immediately with a good quality bag.

I have also lodged complaint on customer care email: [protected]@samsonite.com on 17.11.2017

Rajesh sharma
[protected]@yahoo.com