American Tourister — complaint regarding the quality issue of the american tourister bag

Address:

Indore, Madhya Pradesh

I am having american tourister trolley bag purchased from vadodara in April 2017.I have attached the warranty card and the pictures of the bag for the same. The bag is of low quality with loose trolley.The tyres of the trolley are not worth at all.The lock of the bag seems to be like a showpiece, since, it is not usable. I am not satisfied with the quality of the bag.I lost trust in american tourister bags. This is merely a harassment to the customer, since, again and again I have to visit the service center then also my problem is not resolved. During selling of the bag there are a lot of commitments but during repair we get to know that all those commitments of the company are fake.Then what is the purpose of paying for such an expensive bag when the quality is not maintained by the company.We lost faith in the company. Please look into the matter and resolve my problem by replacing the bag as early as possible. Already sent this matter to customer care of AMERICAN TOURISTER bag but no response or solution is provided by them. we submitted all the details TO THEM.