American Tourister — medium sized suitcase

Address:

Lucknow, Uttar Pradesh, 226020

Sir/ ma' am
I puchased a medium size suitcase on 11-04-17. Now the rubber of the wheel is not in a good condition. It seems that i have been using the product from long time. This shows that the durability of the product is not gud. When i have spend money on a brand then atleat i want satisfaction also. Now i am not satisfied with the product. I took the luggage to the dealer, he told that company will replac3 the wheel. I requested them to please ask the company to replace the product but they said that only wheel will be replaced not product by the company. So, i thought to msg to the company. Now please this is my request to please repace the suitcase with a new one and not the replacement of whèel only, as when you buy a product of your brand customer wants full satisfaction. If the company will not replace the suitcase then in future i wil not even think of buying the product of your brand and neither my none ones. This ismy humble request to please change the product. Hope you will take the matter in consideration for the better ment of your band so that everyone may come to know about the good things of your brand and will be keen to buy your productbecaus3 of good service.