American Tourister — pathetic experience with american tourister/samsonite

Address:

Saharanpur, Uttar Pradesh, 247001

I am having a pathetic experience with American Tourister/samsonite customer service lately!
I have two-year-old 79 CM trolley suitcase and its wheels are not working properly. I contacted local store to fix them. They said get in touch with customer support. When I check http://americantourister.in/contact-us fount they don’t even have a call support number. I wrote an email on 27 May 2019 with details of my issue.
I got a response to visiting the exclusive store, but we don’t have an exclusive store in our city. I requested a phone number so that I can explain my issue and got one but since then I am just tracking. I texted him photos of my suitcase and its wheel but there is no response. They need to focus more on customer service then just advertisements.
VIP is far better then America Tourister/samsonite I got my bag fixed in just one call. I am never going to buy American Tourister product in future, not recommend to anyone.