American Tourister — replacement of defective suitcase

Address:

402, Prayag Residency, behind Sargam Shopping Center, Parle Point, Surat, Gujarat, 395007

This mail i am writing in view of the injuries and difficulties and harassment caused to me and my family because of defective nature and make of your american tourister soft fabric suitcase. I had purchased this suitcase from central mall, surat, around 3.5 years back.in those 3 years i had got the suitcase repaired 2-3 times for defective wheel assembly. Since warranty period is 3 years i had to pay nothing. All these three times i had experienced same issues of wheels assembling and rotation which used to cause major problems while travelling, be it by train or by air. Last time i got repaired was around 8-9 months back. The warranty has now expired. While travelling abroad this june this suitcase’s wheels gets dislodged again and break off. I was carrying the suitcase, my hand got twisted and i fell down and got hurt badly. My trip was spoiled fully. I could not walk and my hand was badly injured.
Now 20 days back we went to central mall and yet again gave this suitcase for repair. They kept it for 15 days and today when we went to collect it they said that as it is out of warranty now, so the repair work will cost rs 2200/-.
Now tell me when i have been getting one same problem repaired again and again 2-3 times and it is repeatedly going on getting damaged for the same problem again and again, and when after warranty the problem again occurs, the company asks for huge repair damage cost, any human being will get mad and go to higher authorities and take help of government consumer rights department. I would like you to kindly get me a replacement done for my harrowing experience which i have been facing due to this suitcase of your company. I was told by my colleagues that i can approach the consumer court for the injury, harassment and loss of travelling cost and loss of business income i underwent because of this issue.
But i would really want to settle this issue with you in the form of just a replacement with a hard top big size suitcase as a compensation for the major bad memories of our holiday trip abroad being spoilt and my work getting disturbed.
Awaiting your positive and early response on my case.